We cannot get the inside lid off to open the salt packet

Our Customer Care Team is happy to help with this request. They can be contacted by phone at 1.877.812.6235. For WSH, Customer Care is also available via the chat function on our website.

great gift, but looks like the salt is sealed in cellophane inside the shaker, and we can't figure out how to open it.

Hi pvcole, At first use, this lid has a tight fit. The vendor recommends not to use any sharp objects (sharp knives, scissors, razors) to open the lid. The inside lid w/ the white rim lifts off to reveal the salt inside the shaker.

I had to take the container back to the store, where the manager used a box cutter to pry the white shaker top off. She said a flat head screw driver would also work, but she used a box cutter, she seemed to have had to solve the problem for other customers before.

Customer Service response was not helpful at all. I took the shaker to the store and a manager used a box cutter to pry open the white plastic shaker top. She said ordinarirly a flat head screwdriver would work, but she used her box cutter.

Hi Alexa, At first use, this lid has a tight fit. The vendor recommends not to use any sharp objects (sharp knives, scissors, razors) to open the lid. The inside lid w/ the white rim lifts off to reveal the salt inside the shaker.

How the heck do you open this?!

This stuff is AWFUL. After doing a WWE style wrestling move on the can to open it and sprinkling a modest amount on the popcorn we realized it tastes nothing like butter and a whole lot like the salt you would put on the road.

I took my salt shaker back to the store and the manager used her box cutter to pry off the shaker top. Ordinarily a flathead screwdriver would work, but she had a box cutter and was able to open the shaker top. It should not be that difficult that people would be asking how to open it, and we shouldn't have to take it to the store to open it.

I finally returned the shaker to the store and a manager used a boxcutter to pry open the white plastic shaker top. Ordinarily a flat head screwdriver would work, she said, but she had to used her box cutter to get the shaker lid off of mine.

Hi Theddle31, At first use, this lid has a tight fit. The vendor recommends not to use any sharp objects (sharp knives, scissors, razors) to open the lid. The inside lid w/ the white rim lifts off to reveal the salt inside the shaker.

We are having a hard time opening Buttered Popcorn Salt shaker. Any suggestions?

Hi Edgar, At first use, this lid has a tight fit. The vendor recommends not to use any sharp objects (sharp knives, scissors, razors) to open the lid. The inside lid w/ the white rim lifts off to reveal the salt inside the shaker.

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Williams Sonoma Buttered Popcorn Salt

$16.95 - $25.90

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FLAVOR PROFILE

Buttery, salty

WHY WE LOVE IT

For the rich, buttery taste of classic movie theater popcorn, we've combined fine crystals of salt with natural butter flavor. Any way you shake it, our finger-licking seasoning sticks to each fluffy kernel for perfect popcorn every time.

A Williams Sonoma exclusive.

NET WEIGHT

4.5 oz./127g.
Receiving Instructions

Store in cool, dark place for up to 12 months.
Salt, maltodextrin, natural butter flavor, annatto and turmeric (for color), modified food starch, FD&C colors (Yellow #5 and #6), natural and artificial flavor, tricalcium phosphate added as anticaking agent.

Contains dairy.

This product is prepared and packaged using machines that may come in contact with wheat/gluten, tree nuts (pine), fish (anchovy), shellfish (shrimp), eggs, peanuts, soy.
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Please note that our made-to-order perishable food items are not eligible for next-day shipping – and they cannot be shipped outside the contiguous 48 states or to P.O. Boxes.

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