Frequently Asked Questions
WEST ELM CREDIT CARD
WEST ELM BARN CREDIT CARD
What is the west elm credit card?
The west elm credit card can be used to make purchases at any of our stores, through our catalog or online at westelm.com.
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How can I apply for a west elm credit card?
There are three easy ways to apply for a west elm credit card - online, by calling 1.888.922.4119, or by visiting any west elm store.Back to top
What are the benefits of the credit card?
Beginning the day you open your account, you will earn 25 "design dollars" for every $250 you spend on your west elm credit card. "design dollars" are redeemable for merchandise at any west elm store, catalog or website. Other benefits include updates on new products; special promotions and sales events; no annual fee; view, manage and pay your account online and use your card at any west elm store, catalog or website..Back to top
What is the west elm "design dollars" program?
The west elm "design dollars" program is automatically available to new west elm credit card customers. "design dollars" begin accumulating with your first purchase. You will receive 25 "design dollars" for every $250 spent on total purchases (net of returns and credits) with your west elm credit card at any west elm store, catalog, or online at westelm.com. "design dollars" are issued monthly depending on your purchases at the close of business every billing cycle and will be sent to you within 2-3 weeks. Your account must be open, in good standing and/or not more than two payments past due at the time the "design dollars" are issued. "design dollars" must be used within 90 days of issuance. Monthly dollar activity is detailed on your monthly billing statement. Dollar balances will carry over from statement to statement until a certificate is earned or until the account is closed. Back to top
How do I redeem my west elm "design dollars?"
design dollars" are only redeemable for merchandise at any west elm store, catalog or website. Dollars cannot be applied to past purchases and must be used in conjunction with a new order. Dollars cannot be credited to an account, redeemed for cash, or used to purchase gift cards. If the purchase total is more than the value of the "design dollars," the difference must be applied to the west elm credit card which must be in good standing and/or not more than two payments past due at the time the "design dollars" are redeemed. If the purchase total is less than the value of the "design dollars," the difference cannot be credited to any account, redeemed for cash/merchandise credit, or used to purchase gift cards.
"design dollars" are valid for one use only. In retail stores, "design dollars" must be surrendered at the time of purchase. Use the Code printed on the "design dollars" when redeeming them online or through a catalog. No additional "design dollars" will be issued after program termination. Lost or stolen "design dollars" will not be replaced. "design dollars" may not be sold or otherwise bartered or transferred. The west elm "design dollars" program is provided by Williams-Sonoma, Inc., which is solely responsible for the program operation. Williams-Sonoma, Inc. reserves the right to change the terms or discontinue the program at any time without any notice. The west elm credit card and "design dollars" are exclusive to the west elm brand and cannot be used in other Williams-Sonoma, Inc. brands.Back to top