Shipping & Order Processing
Here you will find information about shipping to US states, territories, and APO/FPO locations.
On this page:
Holiday Shipping Cutoffs
Know when you need to place your orders to ensure they'll be delivered in time.
| Shipping Type | Order By | To Be Delivered By |
| Standard UPS | Tuesday, May 7, 2024 6AM PT | Friday, May 10, 2024 |
| Monogramming | Monday, May 6, 2024 6AM PT | Friday, May 10, 2024 |
| Next Day Delivery | Thursday, May 9, 2024 4PM PT | Friday, May 10, 2024 |
| Shipping Type | Order By | To Be Delivered By |
| Standard UPS | Tuesday, June 11, 2024 6AM PT | Friday, June 14, 2024 |
| Monogramming | Monday, June 10, 2024 6AM PT | Friday, June 14, 2024 |
| Next Day Delivery | Thursday, June 13, 2024 4PM PT | Friday, June 14, 2024 |
| Shipping Type | Order By | To Be Delivered By |
| Standard UPS | Thursday, June 27, 2024 6AM PT | Wednesday, July 3, 2024 |
| Monogramming | Wednesday, June 26, 2024 10PM PT | Wednesday, July 3, 2024 |
| Next Day Delivery | Tuesday, July 2, 2024 4PM PT | Wednesday, July 3, 2024 |
Shipping Types
Our products are delivered in the following ways:
- Front Door Parcel Delivery (e.g., UPS, USPS) to your delivery address
- Flat Rate Home Delivery for most furniture and other items that exceed parcel carrier shipping weight limits; usually includes our Premium White Glove service and Unlimited Items for a Flat Rate fee. Doorstep Delivery may be available at a reduced Flat Rate; does not include assembly and you are responsible for bringing the items into your home.
- Pickup from a local store with Ship to Store Delivery
- Local pickup from a UPS Access Point. Never miss a delivery again by selecting UPS Access Point at checkout. You will receive an email notification when your order has arrived at the chosen location, and you can then pickup within 7 days at a time convenient to you.
Front Door Parcel Delivery
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Standard Shipping |
Next Day Shipping |
Front Door items ship from our warehouse and arrive within 3-5 business days of receiving your order. Some items sent directly from our suppliers may take longer, and items ordered together may not arrive in the same box. |
For an extra charge of $26 per address, we can arrange for next day delivery to most destinations within the contiguous 48 states. If we receive your order by 4pm PT Monday through Friday, you'll receive your order the next business day; orders placed Friday after 6pm through Sunday will arrive on Tuesday. |
Ship to Store |
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Easy way to shop! Have your order shipped to any Williams Sonoma, Pottery Barn or West Elm store and pick it up at your convenience. The store will notify you by email and or text once your items are ready for pick-up. Standard shipping fees will apply. For more details visit a store near you. |
Flat Rate Delivery
 |
White Glove Delivery* |
With Unlimited Flat Rate Shipping, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. Your order will ship when all items in your order are available for delivery. Items are delivered to your home by appointment to your room of choice— and are then unpacked and fully assembled. *Chicken coops, stoves and select outdoor grills are not eligible for White Glove Delivery. |
Doorstep Delivery |
Doorstep Delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsible for bringing items into your home, assembly is not included. For multi-unit buildings, items will be placed in a secure lobby area or with building concierge. |
Fees: Flat Rate fees and/or parcel carrier delivery and processing charges are shown under Shipping Rates, and
will be applied in the Checkout Payment and Review page.
Gift Cards
Gift card available to ship UPS Next Day if order is placed by 9am PT Thursday, December 21, 2023.
Deliveries to Alaska, Hawaii, U.S. Territories, and Military Addresses (APO/FPO)
Items shipped to Alaska, Hawaii and U.S. territories are delivered by USPS with an additional charge of $20. Some
heavy or oversized items cannot be shipped outside the contiguous 48 states.
The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks.
Perishable Items
Perishable items are shipped directly from the vendor to arrive within 1 to 2 weeks. Some perishable items incur an additional charge to guarantee perfect arrival. This might include specially insulated shippers and ice-gel packs to keep items cool until arrival. We cannot ship perishable items outside the contiguous 48 states or P.O. Boxes.
Shipping Rates & Fees
Our shipping and processing fees cover the processing, handling, packing and delivery of your order. Delivery fees
do not include gift wrap or surcharges that may apply to some items.
SHIPPING RATES - to contiguous 48 states
Order Total |
Standard Shipping arrives in 4-5 business days |
Next-Day Shipping add $26 to Standard fee |
|---|---|---|
| up to $15 | $5.95 | $31.95 |
| $15.01 - $25.00 | $7.00 | $33.00 |
| $25.01 - $45.00 | $9.50 | $35.50 |
| $45.01 - $65.00 | $12.95 | $38.95 |
| $65.01 - $90.00 | $16.00 | $42.00 |
| $90.01 - $125.00 | $19.00 | $45.00 |
| $125.01 - $200.00 | $24.00 | $50.00 |
| $200.01 - $300.00 | $29.00 | $55.00 |
| $300.01 and over | add 10% of merchandise total |
add 10% of merchandise total + $26.00 |
*Note: Standard shipping and processing charges are applied for each delivery address on an order. Next Day Delivery service is not available for some oversize items, Premium In-Home White Glove Delivery items, out of stock items, items on backorder, personalized/monogrammed items or for items shipped directly from the manufacturer. Please call 1.877.812.6235 for more information.
SHIPPING RATES - to Alaska, Hawaii, and US Terrorities
Next Day Shipping is not available for items shipped outside the contiguous 48 states
| Destination | Standard Shipping | Arrives |
|---|---|---|
| Alaska | Add $20 to standard rate | 5 business days |
| Hawaii | Add $20 to standard rate | 5 business days |
| US Territories | Add $20 to standard rate | 10-15 business days |
- White Glove Delivery charge is a flat rate based on two factors: (1) the distance from our warehouse to your location, and (2) the amount of your overall order.
- Refer to the local/regional/national delivery zones table and rates tables.
- Available in the contiguous 48 states only.
Eligible items will show "White Glove Delivery" on the product page. Chicken coops, stoves and
select outdoor grills are not eligible for White Glove Delivery.
White Glove Delivery Charge by ZIP Code
Distance to your location |
Flat Rate Charge Orders to $999 |
Flat Rate Charge Orders over $999 |
|---|---|---|
| Local (0-50 miles) | $159 | $279 |
| Metro (51-99) | $179 | $299 |
| Regional (100-199 miles) | $209 | $379 |
| National (200+ miles) | $309 | $429 |
Delivery Timing
Speed of delivery depends on type of product, product availability, and proximity to metropolitan areas*.
Backordered items will ship once back in stock, at no extra charge
| Type of Item | Delivery Timing |
|---|---|
| Non-Upholstered Furniture - within metro areas* | 7-10 business days |
| Non-Upholstered Furniture - outside metro areas* | 2-4 weeks |
| Quick-Ship Upholstered | 2-4 weeks |
| Special Order Upholstery | 8-10 weeks, or as otherwise indicated on the product page |
* Metropolitan areas: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell CT, Raleigh/Charlotte NC, Tampa/Ft. Myers/Orlando, Miami/Ft. Lauderdale.
Arranging Delivery
White Glove Delivery is by appointment Tuesday-Saturday in most major metropolitan areas, with Monday delivery available in some areas. Service to outlying areas may be restricted based on geographic location. A service representative will contact you to arrange a delivery date and confirm the appointment timeframe (typically a 4-hour window).
Distance to your location |
Flat Rate Charge Orders to $499 |
Flat Rate Charge Orders to $999 |
Flat Rate Charge Orders over $999 |
|---|---|---|---|
| Local | $59 | $79 | $159 |
| Metro | $69 | $99 | $179 |
| Regional | $99 | $129 | $259 |
| National | $159 | $209 | $309 |
Doorstep delivery service is available for select items at a lower flat rate. With Doorstep Delivery you are responsibile for brining the item into your home. Assembly and packaging disposal is not included with Doorstep Delivery.
| Destination | Standard Shipping | Arrives |
|---|---|---|
| Alaska | Add $20 to standard rate | 5 business days |
| Hawaii | Add $20 to standard rate | 5 business days |
| US Territories | Add $20 to standard rate | 10-15 business days |
Order Total |
Shipping Rate |
|---|---|
| Up to $199 | $9 |
| Up to $499 | $19 |
| Up to $999 | $29 |
| Up to $2,999 | $69 |
| Over $2,999 | $249 |
*Exact shipping and processing charges will appear on the Payment + Review page in checkout.
| Destination | Standard Shipping | Arrives |
|---|---|---|
| Alaska | Add $20 to standard rate | 5 business days |
| Hawaii | Add $20 to standard rate | 5 business days |
| US Territories | Add $20 to standard rate | 10-15 business days |
Delivery Timing
Customer is quoted delivery timing at checkout based on store order volume and transit time from the distribution center to the store.
Arranging Delivery
Email notification will be sent when an order is ready for pickup. Please contact the store to arrange a pickup time once your item has arrived. All orders should be picked up within 7 days of arrival.
Delivery Surcharges
Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges. This charge is shown on the product page by the item price and is in addition to regular delivery and processing charges.
Sales Tax
Sales tax on the merchandise total is charged for items shipped to the following states and US territories: AL*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*.
States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. The local sales tax of the delivery destination is also charged. Orders delivered to California locations are F.O.B. destination point which means title passes in California.
When placing an order online, in-store, or over the phone, please note that your credit or debit card will be charged at the time of purchase for certain items. These items include, but may not be limited to, made-to-order furniture, branded appliances, cookware, artwork, lighting, textiles, bath and kitchen hardware, bed and bath items, cookbooks, specific perishable foods, as well as small furniture items that are shipped via UPS. This policy also extends to items sold by third-party vendors, often referred to as Vendor shipped, who directly ship to customers.
Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total.
NOTE: We regret this service is not available on mobile devices. To ship to international destinations, please visit our site from a desktop, laptop, or tablet computer, and access the “Ship To” control to select your desired destination outside of the U.S.
Customers in Australia, Canada, Mexico or Korea can shop on those country websites.
To access International Shopping, choose the international shipping destination and preferred currency on our website by selecting the “Ship to” control at the top of any page.
Shipping To USA from International Location
All international orders must have a ship-to destination outside the United States. We cannot support customers with international billing addresses shipping to U.S. addresses.
Shipping To APO/FPO Address
If you have an U.S. billing address and are shipping to an APO/FPO address, please proceed through the domestic checkout process.
Learn More
To learn more about shipping internationally, view our International Help Topics.
Special Cases: Shipping Q&A
For complete Q&As on Shipping, view our Help Topics page.
In some cases, items featured on our website are unavailable in certain areas. This may be due to regional availability of inventory, local restrictions on certain product types, weather conditions and other factors. We encourage you to check out similar products on our site that meet your needs and are available to ship or pick up in a nearby store.
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.
We can ship most items to a P.O. Box. This excludes oversized items and those shipped directly from our manufacturers. You will receive a message during checkout if the item is not eligible to ship to a PO Box.
Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:
Name: PO3 Chuck Williams
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB-64
Zip Code: 12345 (Actual Zip Code)
City: FPO (APO if APO)
State: AA or AE
Yes. See Shipping to International Destinations on this page.
When you checkout, you will be given the option on the shipping page to "Ship to multiple addresses."
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 1.877.812.6235, and one of our sales associates will be happy to assist you.