FREQUENTLY ASKED QUESTIONS
Becoming a Williams Sonoma Reserve Member
How do I become a Williams Sonoma Reserve Member?
To become a member, simply purchase a Reserve Membership online.
How do I purchase my Reserve Membership?
To purchase the Reserve Membership, simply add it to your cart. Once the membership is in your cart, you'll be able to complete the purchase. You'll immediately qualify for free standard shipping on all eligible items, which are identified by a Free Shipping indicator that says Reserve Join for Free Shipping.
Is a purchase required to become a Reserve Member?
Yes. To become a Reserve Member, you'll need to purchase the Reserve Membership.
Is there a Reserve Membership Fee?
Yes. You can purchase a Reserve Membership for a $99 annual fee.
How long is my Reserve Membership valid?
Your Reserve Membership will be active for one year from the date you purchase it.
Is there a free trial available for the Reserve Membership?
Sorry, there's no free trial available.
Reserve Membership Benefits
What are the benefits of becoming a Reserve Member?
Your Reserve Membership entitles you (the "Member") to free
standard shipping on all eligible items. In addition, we may offer periodic
member-specific promotions, which we will notify you about via email using
the email address you've provided. Your membership also includes 4 complimentary virtual classes, along with a free subscription to our Williams Sonoma Recipes app.
When will I start getting my Reserve Membership benefits?
Once you purchase the Reserve Membership, you’ll immediately receive free standard shipping on all eligible items, as well as a subscription to our recipe
app and the ability to register for 4 complimentary virtual classes. You don’t have to wait to enjoy your Williams Sonoma benefits!
What items are eligible for free shipping under the Reserve Membership?
All eligible items will be identified by a Free Shipping indicator that says
Reserve Join for Free Shipping, which will appear next to the item.
Are there any limitations on Reserve free shipping benefits?
Currently, all Williams Sonoma Home, furniture items and any items with delivery surcharges are excluded from the Reserve Membership.
Which virtual classes are part of my Reserve Membership?
As part of your membership, you will receive access to 4 complimentary virtual classes ($80 value), through our third-party ticket seller, Squadup. For more details and class information, go to: https://williamssonomareserve.squadup.com.
How can I find and register for my complimentary Reserve virtual classes?
For information, visit https://williamssonomareserve.squadup.com.
Please note that in order to register for classes, you'll need to use the promo code we provide you.
Will I be able to use my Reserve Membership benefits across your family of brands?
No, the Reserve Membership benefits are available only for the
Williams Sonoma brand.
What is the difference between receiving free standard shipping
from my Williams Sonoma Credit Card versus the Williams Sonoma
Reserve Membership?
We now have two ways to enjoy free standard shipping: a Williams Sonoma Credit Card and our Williams Sonoma Reserve Membership. Our Williams Sonoma Reserve Membership includes the most benefits. In addition to free standard shipping on all eligible items, you'll receive 4 complimentary virtual
classes ($80 value) – plus a free subscription to our Williams Sonoma
Recipes app ($39.99 value).
Learn more about the benefits of the Williams Sonoma Key Rewards Credit Card.
Manage your Reserve Membership
How can I see my Membership information?
For details, please contact our Customer Service team at 877-812-6235.
How will I know that I've received my Membership benefits?
When you purchase an eligible item, you will see your Reserve Membership benefits applied to your order in both the Cart and Checkout pages.
How do I cancel my Reserve Membership?
You may cancel your membership at any time by calling our Customer Service team at 877-812-6235.
Can I pause my Reserve Membership?
Sorry, it's not possible to pause your membership.
Whom do I contact with questions about my Reserve Membership?
For answers and support, please contact our Customer Service team at
877-812-6235.
Refunds and Transfers
Is my Reserve Membership fee refundable?
Sorry, the Reserve Membership fee is non-refundable. If you have any questions, please contact our Customer Service team at 877-812-6235.
Can I transfer my Reserve Membership to another person?
Reserve Memberships are for individual use only and are not transferable
or assignable.
Trade Members & Associates
Are members of Williams-Sonoma, Inc.’s “To the Trade” program eligible for the Williams Sonoma Reserve Membership?
Sorry, design professionals enrolled in our “To the Trade” program are not eligible for the Williams Sonoma Reserve Membership.
Are Williams-Sonoma, Inc. associates eligible for the Williams Sonoma Reserve Membership?
Yes! All associates across our family of brands are eligible to purchase the Williams Sonoma Reserve Membership.
Will associates who become Reserve Members also receive their existing associate discounts on items?
Yes! Associates will continue to receive their associate discount along with the free standard shipping benefit of the Reserve Membership.