Frequently Asked Questions

Shipping Information

What shipping and processing options are available?

Standard Shipping and Processing
Most products are shipped from our warehouses to arrive within five business days of when you placed your order. Some items sent directly from our suppliers may arrive within one to two weeks. Items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges.

Next Day Shipping and Processing
For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Gift Card Only orders will have a Next Day charge of $8.50 per address.

If we receive your order by 9pm EST Monday through Thursday, you'll receive your order the next business day; orders placed Friday through Sunday will arrive the following Tuesday.

Note: Next Day Delivery service is not available for Unlimited Flat Rate Furniture & Freight Delivery items, some oversize items, out of stock items, items shipped directly from the manufacturer, Williams Sonoma Wine Club items, and items shipped outside the contiguous 48 states.

Flat Rate Furniture & Freight Delivery
With Flat Rate Furniture & Fright Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. Eligible items will display “Unlimited Flat Rate Delivery” on the product page.

What are the shipping and processing fees?

FRONT DOOR DELIVERY FEES (STANDARD AND NEXT DAY)
The fees below do not include gift wrap or surcharges that may apply to some items.

Order Total	Standard 48 states 5 Business Days	Standard AK, HI, U.S. Territories	Next Day Contiguous 48 states only
Up to $15	$5.99	$15.99	$23.49
$15.01 – $25.00	$6.99	$16.99	$24.49
$25.01 – $35.00	$7.99	$17.99	$25.49
$35.01 – $45.00	$8.99	$18.99	$26.49
$45.01 – $55.00	$10.99	$20.99	$28.49
$55.01 – $75.00	$11.99	$21.99	$29.49
$75.01 – $95.00	$13.99	$23.99	$31.49
$95.01 – $150.00	$16.99	$26.99	$34.49
$150.01 and over	add 11% of merchandise total	add 11% of merchandise total	add 11% of merchandise total + $17.50

UNLIMITED FLAT RATE FURNITURE & FREIGHT DELIVERY

Distance	Charge (order total up to $999)	Charge (order total up to $999.01 & over)
Local	$99	$159
Regional	$199	$259
National	$299	$399

When will my package arrive?

Shipping times vary by vendor. Visit the product’s shipping tab for more details. Your order will ship when all items in your order are available for delivery.

What is Unlimited Flat Rate Furniture & Freight Delivery?

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. Eligible items will display “Unlimited Flat Rate Delivery” on the product page. The exact shipping charge is based on your shipping location and will be applied in the Checkout Payment & Review page.

We’ll call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly, and dispose of all packaging material. Please note, we cannot unpack and assemble outdoor patio structures, select grills, marble and stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

Special Order Items (usually upholstered furniture)
Arrives in 6-8 weeks

In Stock Items (usually non-upholstered items and Quick Ship furniture)
Arrives in 7-10 days in most metropolitan areas**
Arrives in 2-4 weeks in all other areas

** Metropolitan areas eligible for 7-10 day shipping: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Delivery is by appointment Tuesday - Saturday in most major metropolitan areas, with Monday delivery available in some areas. Our delivery service will contact you to arrange a delivery date. Service to outlying areas may be restricted based on geographic location. Unlimited Flat Rate Furniture + Freight Delivery items cannot be shipped outside the contiguous 48 states. Please call Customer Service at 1.877.812.6235 for further delivery details.

Can I ship an order to Alaska or Hawaii?

Items shipped to Alaska and Hawaii are delivered by UPS or USPS with an additional charge of $10. Next Day Shipping and Unlimited Flat Rate Furniture & Freight Delivery are not available for Alaska and Hawaii.

Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:

• Name: PO3 Chuck Williams
• Address Line: Marine Division Sct 1
• Address Line: USS Wisconsin BB–64
• ZIP Code: 12345 (use actual zip code)
• City: FPO (use "APO" if approriate)
• State: AA or AE

How will my furniture be delivered and what services will be offered?

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. Eligible items will display “Unlimited Flat Rate Delivery” on the product page. The exact shipping charge is based on your shipping location and will be applied in the Checkout Payment & Review page.

We’ll call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly, and dispose of all packaging material. Please note, we cannot unpack and assemble outdoor patio structures, select grills, marble and stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

Special Order Items (usually upholstered furniture)
Arrives in 6-8 weeks

In Stock Items (usually non-upholstered items and Quick Ship furniture)
Arrives in 7-10 days in most metropolitan areas**
Arrives in 2-4 weeks in all other areas

** Metropolitan areas eligible for 7-10 day shipping: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Delivery is by appointment Tuesday - Saturday in most major metropolitan areas, with Monday delivery available in some areas. Our delivery service will contact you to arrange a delivery date. Service to outlying areas may be restricted based on geographic location. Unlimited Flat Rate Furniture + Freight Delivery items cannot be shipped outside the contiguous 48 states. Please call Customer Service at 1.877.812.6235 for further delivery details.

What items are ineligible for international shipping?

Williams Sonoma offers international shipping on most items. However, certain items are not eligible.

• Oversized items or items requiring special handling, as denoted by “Unlimited Flat Rate Furniture & Freight Delivery” or “White Glove Delivery” on the product page.
• Live botanicals, food products, perishable items and other items restricted from exporting.
• Electric items intended for use in the United States and Canada and built to United States electrical standards.
• Items with licensing restrictions.
• Gift Cards.

Return Policy

What is Williams Sonoma's return policy?

If you are not completely satisfied with your purchase for any reason, please return it with your receipt within 30 days for an exchange, refund or merchandise credit. For details, see our Return Policy.

How do I return an item when I no longer have the return instructions?

We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.

Purchasing

What is Buy Online, Pick Up In Store?

Get your order in a hurry with easy same-day pick-up. Shop online – and skip the lines and shipping fees. Click here for details.

Can I ship to multiple addresses from a single order?

Yes. You can designate multiple recipients during the course of your shopping experience – and even include items from our Wedding & Gift Registry. At checkout, you will be prompted to enter a shipping address for each recipient. If you have an account with Williams Sonoma, you can save the recipients` addresses to expedite future transactions.

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard, American Express and Discover Network credit cards.

How can I be sure that an item is in stock?

As you shop, we`ll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.

How can I check the status of an order placed online?

If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Click here to track your order online.

Or call 877.812.6235, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S).

Will you confirm receipt of my online order?

If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.

How is sales tax calculated?

Sales tax on the merchandise total is charged for nonfood items shipped to the following states and U.S. territories: AL*, AR*, AZ* CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams Sonoma DTC, Inc. and the local sales tax of the delivery destination is also charged. Certain destinations require tax on food and candy. All sales shipped to Texas locations are made by Williams Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point which means title passes in California.

Are prices on the Web Site the same as prices in stores?

No. The prices displayed on our Web Site may differ from prices that are available in stores.

What is "Catalog Quick Shop"?

This feature allows you to place your order by catalog item number. Click "Catalog Quick Shop" on our home page or navigation bar. On the Catalog Quick Shop page, enter the item number. You can then make your purchase on the item`s product information page.

What is California Proposition 65, and how does it apply to the items you sell?

All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.

Like most fine porcelain dinnerware and crystal glasses, some of our Pickard dinnerware, Raynaud dinnerware, Riedel glassware and Waterford stemware are made using lead. In accordance with Proposition 65, we issue the following warning to our California customers: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."

In accordance with Proposition 65, when a ceramic glaze meets FDA standards but fails to meet the standards of Proposition 65, we issue the following warning to our California customers: "The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."

How do I specify a three-initial monogram?

A number of items in our collection can be customized with monogramming or personalization. Styles and character limitations vary, as detailed in the item`s description. Traditional-style three-initial monograms feature a slightly taller middle initial. For an individual, list the initials in the following order: first name, last name, middle name. For a couple's monogram, list the initials in this order: wife's first name, couple's last name, husband's first name. For modern-style monograms, in which all the letters are the same size, list an individual`s initials in the following order: first name, middle name, last name.

We regret that monogrammed and personalized items cannot be gift wrapped or returned.

Can Williams Sonoma assist my company with gift-giving and large orders?

Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 800.838.2589 to speak with a sales associate or email us at businessgifts@williams-sonoma.com if you would like more information.

Can you customize an item with a company logo?

Yes, many of the items in our business gift program can be embellished with a company logo. Please call 800.838.2589 or email us at businessgifts@williams-sonoma.com and we'll be happy to assist you. Unfortunately, we do not currently provide this service for international orders.

Does Williams Sonoma sell gift cards in bulk quantity?

Yes, to purchase gift cards in excess of $5,000, please call 800.838.2589 or email incentives@williams-sonoma.com for information about volume discounts.

How can I change or cancel my order?

To make a change or cancel your order, please contact Customer Service at 877.812.6235. Once your order has been placed, it cannot be cancelled for UPS deliveries because your order has been processed for a timely delivery. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear.

Can I save items in my shopping cart for purchase at a later date?

Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it, unless you were logged into your Williams Sonoma account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.

In order to add items to my saved shopping cart, do I need to sign in?

If you`re using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Williams Sonoma account.

Why is my saved shopping cart empty?

After 30 days, we remove any items saved in your shopping cart.

Why has the price of an item in my saved shopping cart changed from when I selected it?

Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.

How can I find more information about Williams Sonoma in Canada?

Please visit our Canadian Internet site at www.williams-sonoma.ca for the locations of our Canadian stores and to be notified of additional store openings in Canada.

Does Williams Sonoma offer coupons, coupons codes, rebates, promotions or other deals?

Yes, Williams Sonoma offers exceptional values on hundreds of favorite items every day. Be the first to shop our sales, special promotions, clearance offers and more.
Learn more about coupons, deals and promotions >.

Furniture Services

Are fabric swatches available?

To assist with your furniture selections, we offer complimentary fabric and wood swatches online, in stores, and through the catalog. Please call Customer Service at 888.922.4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S) for additional questions or to request a swatch. You may also request swatches online from any product page. Simply find the product you like, and then click on the Request Swatch link under its swatch area on the product page.

Can I order upholstered furniture in a fabric from a previous season?

The availability of fabrics from previous seasons is limited. Please call 888.922.4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S) to confirm availability.

What is the estimated time for delivery for furniture? How will it be delivered and what services will be offered?

Please allow 2-4 weeks for non-upholstered furniture delivery (6-8 weeks for Hickory Chair items) and 45 days for custom upholstery orders (60 days during the holiday season). Most furniture is delivered using our In-Home White-Glove delivery service, which includes unpacking, inspection, placement and the removal of all packing materials.

How do I measure for furniture?

1. Measure Your Space

1. Before choosing furniture, consider the space it will occupy. Start by measuring the perimeter of the room and sketching a simple floor plan to plot the placement of furniture. Be sure to indicate all windows, doors, heating vents and existing furniture.
2. Also consider lighting. Where are the electrical outlets in the room? Will you read in this chair? Will a table lamp sit on this dresser? Is there a wall sconce?

2. Confirm the Furniture Dimensions

1. We provide the dimensions of each piece of furniture available to you online and in our catalog. By comparing the length x width x height dimensions, you can begin to visualize how a piece of furniture will fit in the available space.

3. Measure for Delivery

1. After determining the measurements of your furniture selection, you will also want to consider delivery of this item. It's essential that it can pass through all entryways, elevators and stairways.
2. Start by measuring the height and width of your entryways and elevator doors. If an item cannot fit straight through an entryway, consider the depth measurement to see if it would fit when angled or tilted.
3. You will also want to ensure there is an unobstructed path inside your home. Consider the size of doorways from room to room as well as railings, banisters, ceiling fans, decorative moldings and interior walls that may pose an obstacle once inside the room.

4. Assistance

1. If you need any assistance regarding furniture measurements or have additional questions about furniture items, please call Customer Service at 1-888-922-4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S).

Security

Is the credit card information I submit secure?

Absolutely. Every step of the Williams Sonoma online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?

This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

Will Williams Sonoma sell or rent my email address information to other companies?

We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. From time to time, we might establish a business relationship with other persons or entities whom we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.

What is Williams Sonoma`s privacy policy?

Williams Sonoma supports and adheres to the guidelines and practices adopted by the Direct Marketing Association`s "Privacy Promise to American Consumers." By honoring these restraints, we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers` requests not to share their information with other marketers and (3) honor customers` requests not to receive mail, telephone or other solicitations from Williams Sonoma.

From time to time we make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address or phone number. If you prefer that we not share your name with other companies, please call 877.812.6235, 6AM - 12AM (ET) 7 days a week, and an associate will help you. Click here to review our Privacy Policy in its entirety.

Do gift-givers need a password to access a gift registry online?

To ensure their privacy, some registrants require their family and friends to use a gift-giver password. If you select this option, you must advise your guests of the password. Regardless of which online guest-access option is selected, complete registry information is accessible in any Williams Sonoma store.

How does Williams Sonoma protect a registrant`s privacy online?

Your own password is required for creating or managing your registry. Your name(s) and the date and locale of the event are the only personal information provided to registry guests. Our access options include no guest access online, access by a password you provide to your guests, and full online access without a password.

Will a gift registrant`s personal information (address, telephone numbers, ship-to address, etc.) appear on the Internet site?

No. Only registrant names, event type, event date, city and state will be published. All ship-to addresses are secured within our system. Gifts are automatically shipped to the designated address before and after the event, unless otherwise specified by the gift-giver.

How do I enable JavaScript?

To shop Williams Sonoma.com, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.

For Windows

Internet Explorer 6.0 and higher

1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
2. Click Internet Options to open the Internet Options dialog box.
3. Click the Security tab.
4. Click the Internet symbol (a globe).
5. Click the Custom Level button to open the Security Settings dialog box.
6. In the Settings list, scroll down to Scripting.
7. Under Active Scripting, click Enable so that a dot appears next to it.
8. (If you are unsure about the other Security Settings, please check with your Network Administrator).
9. Click OK to close the Security Settings dialog box.
10. Click Yes in the Warning! Message box.
11. Click OK to close the Internet Options dialog box.

Firefox 1.5 and higher

1. On the Tools menu, click Options.
2. Click on the Content icon.
3. Check the box next to Enable JavaScript.
4. Click OK.

For Mac

Safari 2.0 and higher

1. Click Safari; then click Preferences.
2. Click the Security icon.
3. Under Web Content, check Enable JavaScript.
4. Close the window.

Firefox 1.0 and higher

1. Click on Firefox.
2. Click on Preferences.
3. Click on Web Features.
4. Check Enable JavaScript.
5. Click OK.

Gift Cards

Can I purchase or redeem a gift card online?

Yes. To order a gift card, click here. Using a gift card to make a purchase online is easy: At checkout, enter the 16-digit gift card number and the 8-digit PIN. The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.

How are gift cards shipped and what is the shipping and processing charge?

There is no shipping and processing charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. For two-day rush delivery, the shipping and processing charge is $6.50 per address.

How do I determine the remaining balance of a gift card?

To check a gift card's balance, click here.

Is there an expiration date for a gift card?

No, we invite you to make use of your gift card at your convenience.

What if I lose a gift card?

The Williams Sonoma gift card should be considered as cash. We cannot replace a lost or stolen gift card, except as required by law.

Can a gift card be exchanged for cash?

No, a gift card can be used only for purchases, except as required by law.

What is the St. Jude Holiday Gift Card?

As part of the St. Jude Thanks and Giving®campaign this holiday season, Williams Sonoma will be offering special giftcards featuring artwork by patients of St. Jude Children's Research Hospital®. Each time a customer purchases one of these gift cards valued at $50 or more in our stores, Williams Sonoma will make a $5 donation to St. Jude. You can also purchase a St. Jude eGift card online; Williams Sonoma will donate $5 to St. Jude for each eGift card purchase of $25 or more. Learn more about St. Jude at www.stjude.org. St. Jude Children's Research Hospital's name and logo are used with its permission, which in no way constitutes an endorsement, expressed or implied, of any product or company.

eGift Cards

How do the eGift Cards work?

Williams Sonoma eGift Cards can be purchased through williams-sonoma.com by clicking on the eGift Card option. This will take you to our partner site-CashStar. To order the Williams Sonoma eGift Card, just choose the denomination and the card design or upload your own photo. Then enter the recipient's email address. Once the purchase has been completed, the eGift Card will be sent to the recipient within hours of purchase or on the date you choose. If lost, simply reprint the eGift Card. If stolen, contact CashStar Customer Support at 866.834.1462. Since this is a partner site, you will not be able to buy the eGift Card and other merchandise in the same transaction.

The eGift Card can be redeemed online or in our retail stores. Just like our plastic Gift Cards, there are no expiration dates or fees. eGift Cards are available in any dollar amount between $25 and $250.

How are eGift Cards different from plastic Gift Cards?

Plastic Gift Cards are sent to recipients via mail. eGift Cards are sent via e-mail and can be printed out and used hours after they're purchased. Both plastic and eGift Cards have no fees or expiration dates. They are both redeemable in stores and online.

How do I cancel the purchase of an eGift Card?

If you chose a delivery date that is in the future, you can cancel your purchase by contacting CashStar Customer Support at 866.834.1462. If the delivery date is today or in the past, your purchase cannot be cancelled.

Which credit cards do you accept?

We can accept VISA, Mastercard, American Express and Discover. The Williams Sonoma Credit Card cannot be accepted as payment for an eGift Card purchase because this site is operated Williams Sonoma's third party partner, Cash Star.

I want a printed eGift Card to present to someone as a gift. How can I accomplish this?

Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient Email" field, and check the box next to "This is for me." Enter your recipient's name and your own personal message on the Gift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in the message to retrieve your eGift Card, and then click "Print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed online or in our retail stores.

Can I purchase an eGift Card with other Williams Sonoma merchandise in the same transaction?

No. The purchase of an eGift Card is operated by Williams Sonoma's third party partner, Cash Star. To buy Williams Sonoma merchandise, you will need to go to williams sonoma.com and make the merchandise purchase in a separate transaction.

What exactly does the recipient receive when I send an eGift Card?

On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. The page also gives simple instructions for redeeming the the eGift Card.

How do I know the recipient actually received the eGift Card I sent them?

You will receive an email confirming delivery and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Cash Star Customer Support at 866.834.1462 with the order number from the email you received confirming your purchase, and we can tell you if the recipient viewed their eGift Card.

When does the eGift Card expire?

Like our plastic gift cards, there is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.

How do I check my eGift Card balance?

To check your eGift Card balance, go to williams-sonoma.com and click on Gift Cards or click here.

Can I return the eGift Card?

You may not return or cancel your Williams Sonoma eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact Cash Star Customer Support at 866.834.1462 prior to the delivery date selected during the purchase process.

If you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a merchandise credit that may be used online or at any Williams Sonoma store.

Is my order secure?

All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state-of-the-art technology for consumer protection. Behind the scenes, your Web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support at 866.834.1462.

What if I lose my eGift Card?

Your eGift Card has cash value and should be safeguarded as such. If you misplaced your eGift Card, you can reprint it if you bookmarked it in your browser or click on the link in the original email. If your eGift Card was lost or stolen, contact Cash Star immediately at 866.834.1462. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and reissue a new eGift Card to you for the remaining value.

Product Reviews

How do I submit a rating and a review for a product?

Thank you for taking the time to review products that you've purchased from Williams Sonoma. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."

When will my rating and review appear online?

It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:

• Obscenity, discriminatory language or wording inappropriate to a public forum.
• Advertisements, spam content or references to other online sites, offers or products.
• Contact information, including email addresses, URLs, phone numbers or addresses.
• Comments that are critical of other posted reviews or their authors.

Store Information

How do I check a store's hours?

Please call the store directly to confirm store hours. To find the phone number for your nearest Williams Sonoma store, use our Store Locator.

Where can I find information about cooking classes and other store events?

There are more than 250 stores across the U.S. and Canada, each with its own schedule of special events and cooking classes. To learn more about our in-store classes and demonstrations, please see our Store Events.