Return Policy

You can return eligible items within 30 days of receiving an order or 7 days for Quick Ship upholstery items for a refund of the merchandise value. An original receipt or gift receipt is required. Monogram and made to order furniture or rugs are not eligible for returns. Review the full list of ineligible items and our refund policy below before starting the process.


  • Stores - You can return most non-furniture items to your local Williams Sonoma store for free.
  • By Mail (under 70lbs) - Visit our Desktop Site to print a label for UPS Carriers or use the form attached to your invoice.


If there's something you can't find here, feel free to get in touch with us directly.

Please note that we cannot accept returns on monogrammed/personalized items, gift cards, special-order items, custom upholstery, food, items shipped direct from the vendor, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97.

We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. For all cutlery returns (knife sets, single knives, cutting boards, knife sharpeners, and knife storage) please call us at 888.922.4108. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment. Cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request).

For returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.

If there's something you can't find here, feel free to get in touch with us directly.

General Customer Service: 1.877.812.6235

Gift Registry Support: 1.800.541.0015

Fax: 1.702.363.2541


Complete the Return Form attached to the invoice or gift receipt that accompanied your [______] item(s). Indicate the reason for the return and if you want a replacement or merchandise credit. Place the Return Form in the box. Be sure to tear off the top portion of the form and keep it for your records.

Use the shipping carrier most convenient for you, and send to:

Williams Sonoma
8005 Polk Lane
Olive Branch, MS 38654

If you have questions about our return policy, please call us at 877.812.6235.