Answers to our customers' most frequently asked questions are provided below.
Answers to our customers' most frequently asked questions are provided below.
Answers to our customers' most frequently asked questions are provided below.
Standard Shipping and Processing
Most purchases are shipped from our warehouse in Memphis, to arrive within five business days from receipt of your order.
Rush Shipping and Processing
For an additional $15.00 per address, we can expedite delivery to most destinations. (Orders received by 3:00 p.m., Pacific time, Monday through Thursday arrive in two business days; orders placed Friday through Sunday arrive the following Tuesday.) We regret that this service is not available for some oversize items, out-of-stock items, items shipped directly from our supplier and items shipped outside the contiguous 48 states.
Special conditions sometimes apply to the delivery of oversize items, perishables or merchandise shipped directly from the supplier. You'll find clarification of the shipping methods and times noted with the product description, as well as in your shopping basket once the item is added.
Oversize items typically take longer to deliver and sometimes require special treatment, such as our White Glove Delivery. Perishable items are shipped from the supplier to arrive within one week. Custom-manufactured items shipped directly from the manufacturer arrive within one to two weeks. If a special shipping and processing condition applies to an item, you'll find clarification of the shipping methods and times noted with the product description, as well as in your shopping basket once the item is added.
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Extra-heavy furniture and selected other products require our White Glove Delivery: We'll call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material. The charge for this service, which is listed in parentheses after the item's price, is in addition to the standard shipping and processing rate. For further information, call 877.812.6235, anytime, seven days a week.
Our shipping and processing charge is based on the merchandise total of each delivery address, as follows:
STANDARD SHIPPING RATES |
|
|---|---|
Order Total |
Shipping and Processing Charge |
| Up to $15 | $5.50 |
| $15.01 – $25.00 | $6.50 |
| $25.01 – $35.00 | $7.50 |
| $35.01 – $45.00 | $8.50 |
| $45.01 – $55.00 | $10.50 |
| $55.01 – $75.00 | $11.50 |
| $75.01 – $95.00 | $13.50 |
| $95.01 – $150.00 | $16.50 |
| $150.01 and over | add 11% of merchandise total |
STANDARD SHIPPING AND PROCESSING RATES |
||
|---|---|---|
Method |
Cost |
Order Arrival |
| 48 States/Standard | See Chart Above | 5 Business Days |
| 48 States/Rush | add $15.00 to Standard Rates | 2 Business Days |
| Alaska & Hawaii | add $10.00 to Standard Rates | 5 Business Days |
| *US Territories | add $10.00 to Standard Rates | 10 to 15 Business Days |
| *APO/FPO | See Chart Above | 4 to 6 Weeks |
*The regular shipping and processing charges stated on the Delivery and Processing Charges Chart cover Parcel Post Delivery. These charges do not include Surcharges that may apply to some items or Rush Charges.
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At present, we ship only within the United States, to its territories and to APO/FPO addresses.
Yes. When entering an APO or FPO address, please follow this example:
To place an order from a foreign country for delivery within the United States, please call Customer Service at 405.717.6131.
At present, we cannot ship orders or mail catalogs to addresses in Canada. Customers with a Canadian billing address can order items to be delivered to a U.S. address by calling 405.717.6131. Our Canadian stores can ship select items to locations throughout Canada. To find your nearest Williams-Store in Canada, use our Store Locator.
If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, anytime, seven days a week, and one of our sales associates will be happy to assist you.
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If you are not completely satisfied with a Williams-Sonoma item, please return it for an exchange or merchandise credit. A refund check is issued for cash purchases only. You may return Williams-Sonoma merchandise by mail or at any Williams-Sonoma store. For detailed information, see our Return Policy.
We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.
Yes. You can designate multiple recipients during the course of your shopping experience – and even include items from our Wedding & Gift Registry. At checkout, you will be prompted to enter a shipping address for each recipient. If you have an account with Williams-Sonoma, you can save the recipients' addresses to expedite future transactions.
We accept Visa, MasterCard, American Express and Discover Network credit cards.
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As you shop, we'll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you've made your purchase, we'll notify you by email.
If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Click here to track your order online.
Or call 877.812.6235, anytime, seven days a week.
If you provide your email address when placing your order, you'll receive a confirmation message within 24 hours.
Sales tax on the merchandise total is charged for nonfood items shipped to the following states and U.S. territories: AL*, AR*, AZ, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, TN*, TX*, UT, VA*, VT*, WA*, WI* and Puerto Rico*. States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. The local sales tax of the delivery destination is also charged, and certain destinations require tax on food and candy.
This feature allows you to place your order by catalog item number. Click "Catalog Quick Shop" on our home page or navigation bar. On the Catalog Quick Shop page, enter the item number. You can then make your purchase on the item's product information page.
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All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.
Like most fine crystal glasses, some of our Riedel glassware is made using lead. In accordance with Proposition 65, we issue the following warning to our California customers: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
In accordance with Proposition 65, when a ceramic glaze meets FDA standards but fails to meet the standards of Proposition 65, we issue the following warning to our California customers: "The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
A number of items in our collection can be customized with monogramming or personalization. Styles and character limitations vary, as detailed in the item's description. Traditional-style three-initial monograms feature a slightly taller middle initial. For an individual, list the initials in the following order: first name, last name, middle name. For a couple's monogram, list the initials in this order: wife's first name, couple's last name, husband's first name. For modern-style monograms, in which all the letters are the same size, list an individual's initials in the following order: first name, middle name, last name.
We regret that monogrammed and personalized items cannot be gift wrapped or returned.
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Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 800.332.1648 to speak with a sales associate or email us at businessgifts@williams-sonoma.com if you would like more information.
Yes, many of the items in our business gift program can be embellished with a company logo. Please call 1-800-332-1648 or email us at businessgifts@williams-sonoma.com and we'll be happy to assist you.
Yes, to purchase gift cards in excess of $5,000, please call 800.332.1648 or email incentives@williams-sonoma.com for information about volume discounts.
To make a change or cancel your order, please contact Customer Service at 877.812.6235.
Yes. Items placed in your shopping basket and not purchased immediately will remain there for 30 days. Your saved shopping basket is accessible only via the computer that created it, unless you were logged into your Williams-Sonoma account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.
If you're using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Williams-Sonoma account.
After 30 days, we remove any items saved in your shopping basket.
Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.
Please visit our Canadian Internet site at www.williams-sonoma.ca for the locations of our Canadian stores and to be notified of additional store openings in Canada.
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Absolutely. Every step of the Williams-Sonoma online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. From time to time, we might establish a business relationship with other persons or entities whom we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
Williams-Sonoma supports and adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." By honoring these restraints, we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers' requests not to share their information with other marketers and (3) honor customers' requests not to receive mail, telephone or other solicitations from Williams-Sonoma.
From time to time we make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address or phone number. If you prefer that we not share your name with other companies, please call 877.812.6235, anytime, seven days a week, and an associate will help you. Click here to review our Privacy Policy in its entirety.
To ensure their privacy, some registrants require their family and friends to use a gift-giver password. If you select this option, you must advise your guests of the password. Regardless of which online guest-access option is selected, complete registry information is accessible in any Williams-Sonoma store.
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Your own password is required for creating or managing your registry. Your name(s) and the date and locale of the event are the only personal information provided to registry guests. Our access options include no guest access online, access by a password you provide to your guests, and full online access without a password.
No. Only registrant names, event type, event date, city and state will be published. All ship-to addresses are secured within our system. Gifts are automatically shipped to the designated address before and after the event, unless otherwise specified by the gift-giver.
To shop Williams-Sonoma.com, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.
For Windows
Internet Explorer 6.0 and higher
Firefox 1.5 and higher
For Mac
Safari 2.0 and higher
Firefox 1.0 and higher
Yes. To order a gift card, click here. Using a gift card to make a purchase online is easy: At checkout, enter the 16-digit gift card number and the 8-digit PIN. The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.
There is no shipping and processing charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. For two-day rush delivery, the shipping and processing charge is $6.50 per address.
To check a gift card's balance, click here.
No, we invite you to make use of your gift card at your convenience.
The Williams-Sonoma gift card should be considered as cash. We cannot replace a lost or stolen gift card.
No, a gift card can be used only for purchases.
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It's easy. Simply visit our Internet site or one of our stores.
To register online, click "Create Your Registry" to begin. If registering in one of our stores, we recommend calling ahead to schedule an appointment. To find your nearest store, use our Store Locator.
We recommend registering three to four months before your wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers.
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Once you've created your registry online, click Manage Your Registry to request registry announcement cards to enclose with shower or wedding invitations. These cards are also available at our stores, or you can order a supply by calling 877.812.6235, anytime, seven days a week.
Yes, our Canadian stores offer a Wedding & Gift Registry program exclusively for Canadian registrants. Registry services are available at each store. For information about creating or making purchases from a Canadian registry, please visit or contact one of our Williams-Sonoma stores in Canada.
At present, we are unable to provide this service to registrants with addresses outside the United States. To register, please visit or contact one of our Williams-Sonoma stores in Canada.
To help you get started, we've collected detailed information and inspiration for equipping your first kitchen in an 80-page registry guide. You may download a copy from our registry website or pick up a copy at your nearest store.
You'll find comprehensive information about each item that appears in our online registry assortment, including materials, dimensions and recommended care. Charts make it easy to compare collections of cookware and cutlery side by side to determine the ones that will best meet your needs.
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Yes, you can access your registry via the Internet, by phone and at any Williams-Sonoma store to add or delete products, and change quantities.
If you provided an email address, we'll notify you by email of any items on your registry that are on back order or have been discontinued.
Your registry will remain active online and in our stores for one year after the date of your event.
If you listed an email address on your original registry, we will send your registry password to that address. The gift-giver password is also accessible to you when you click Manage Your Registry and select "Security Options." For security reasons, we cannot send passwords to any other email address. If you did not provide an email address, you can access this information by calling 877.812.6235, anytime, seven days a week, or visiting a Williams-Sonoma store.
Gifts from your registry can be purchased online, in our stores and by calling 877.812.6235.
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Your registry is updated within 24 hours after an order is placed online and within 48 hours after an item is purchased in one of our stores.
When someone purchases an item from your registry online or by phone, the purchase will be noted on your registry list when the item is shipped. For store purchases, the store associate updates your registry to reflect the purchase.
To view all purchases, click Manage Your Registry or review your Thank-You Note Manager to see the names of the gift-givers.
One month after your event, you'll receive an invitation to participate in our Completion Program, which allows you to receive a 10% discount on a one-time online purchase to complete your registry. Items outside your registry may also be included.
To complete your registry online, click Manage Your Registry and select "Completion Program." There you can add any unpurchased registry items to your basket as well as items from outside your registry. You will automatically receive a 10% discount on this one-time order. This discount is also available in our stores or by calling 877.812.6235, anytime, seven days a week.
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Wedding Channel is an Internet site that helps couples plan their wedding. Williams-Sonoma's partnership with Wedding Channel allows access to your registry from Wedding Channel. (Only the registrant names can be viewed on the Wedding Channel site.) Access is subject to any privacy options that the registrant has established.
Yes, all Williams-Sonoma registries can be found by searching for the bride's or groom's last name at Wedding Channel. Access by Wedding Channel visitors is subject to any privacy options that the registrant has established.
A gift-giver can locate your registry at Wedding Channel, but clicking "Williams-Sonoma" will direct them to the Williams-Sonoma Internet site, where the purchase will be transacted.
If you prefer not to have your registry included on this site, please call 877.812.6235, anytime, seven days a week.
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Gifts can be purchased online from our Internet site, in person at our stores or by calling 877.812.6235, anytime, seven days a week.
Our registrants indicated their shipping preferences when they registered. Your gift will be shipped directly to the address specified by the registrants unless you indicate "Ship to Other" Or if you prefer to deliver the gift in person, you have the option of entering your own ship-to address during checkout.
To search for a registry online, simply click Find a Registry.
You can also call 877.812.6235, anytime, seven days a week, or visit the bridal kiosk at any Williams-Sonoma store.
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For privacy reasons, some registrants choose to limit access to their online registry. If you cannot gain access to a registry, please call 877.812.6235, anytime, seven days a week, or contact any Williams-Sonoma store.
Some registrants choose to provide family and friends with a gift-giver password. Registrants must advise gift-givers of this password in order for them to gain access to the registry online.
Please contact the registrant directly. To protect our registrants' privacy, Williams-Sonoma discloses password information only to the registrants.
Yes. We recommend first browsing the registrants' list. For a selection of special items outside the registry, click "Gift Ideas" at the top of the page. To shop the entire Williams-Sonoma assortment, use "Search" to locate items by keyword or by clicking "Shop" to browse by category.
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When you check out, you'll have the option of typing in a personal message that will be included with the gift.
For an additional charge of $5.00, which covers all items delivered to a single address, we will wrap your order in our cream-colored Williams-Sonoma gift paper and trim it with a green grosgrain ribbon and decorative tartlette mold. The gift-wrap option appears at checkout. (We regret that extra-large items and those shipped directly from the supplier cannot be gift wrapped.)
You can access a gift registry online and in our stores for one year after the date of the event.
We regret that, at present, Canadian registries are not accessible online. Registry services are now available in every Williams-Sonoma store in Canada. To make a purchase from a Canadian registry, please visit or contact one of our Williams-Sonoma stores in Canada.
Yes. Gift purchases made for U.S. registries can be made by calling our Customer Service Center at (405) 717-6131. An associate will ensure that your purchase is updated in the gift registry.
