Whether you're shopping for yourself or choosing a gift, you can count on our U.S. call center associates for friendly, knowledgeable assistance. They'll be happy to help you make the best choice. 877.812.6235
We take great pride in the quality of our merchandise. If for any reason you are not happy with your purchase, you may return the item(s) within 30 days of receiving the order for a full refund of the merchandise cost. For all cutlery returns (knife sets, single knives, cutting boards, knife sharpeners, and knife storage) please call us at 888.922.4108. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment. Cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request).
Please note that we cannot accept returns on monogrammed/personalized items, gift cards, special-order items, custom upholstery, food, items shipped direct from the vendor, or on items damaged through normal wear and tear. We also cannot accept returns of final-sale items, which are identified by a price ending in .99 or .97.
For returns of items purchased from your Williams-Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.
If there's something you can't find here, feel free to get in touch with us directly.
General Customer Service: 1.877.812.6235
Gift Registry Support: 1.800.541.0015
International Returns: Online returns are available only for items that were shipped to the United States. If you would like to return items that were shipped outside the US, please see International Returns and Exceptions.