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Return Policy

At Williams-Sonoma, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.

If within 30 days, you are dissatisfied for any reason, you may return your purchase for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request).

We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, items shipped direct from the vendor, or on items damaged through normal wear and tear. Final sale items ending in .97 or .99 cannot be returned.

For returns of items purchased from your Williams-Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later.

If your return for Merchandise Credit Cards is greater than $10,000, we will issue $10,000 in Merchandise Credit Cards to you that day, and then mail additional Merchandise Credit Card(s) for the amount in excess of $10,000 to you.

How to Return an Item:

Regularly-priced items may be returned at any Williams-Sonoma retail store or through the mail. Sale merchandise (ending in ".99") purchased online or through the catalog cannot be returned at retail stores and must be shipped back to us for an exchange, credit or refund to be granted.

To send an item back, complete the Return Form attached to the invoice or gift receipt that accompanied your Williams-Sonoma merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken: replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.

Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:


If you have questions about our return policy, please call us.

From United States, US Territories, and AFP/FPO

Williams-Sonoma
Phone:
877.812.6235

4AM to 9PM PT 7 days a week

Williams-Sonoma
Williams-Sonoma
Fax:
1.702.363.2541

From Canada

Williams-Sonoma Canada
Phone:
1.855.860.1081

4AM to 9PM PT 7 days a week

Williams-Sonoma

From All Other Countries

Williams-Sonoma International
Toll Free:
+800 15005555

4AM to 9PM PT 7 days a week

Williams-Sonoma
Williams-Sonoma International
Toll:
1.405.717.6134