Customer Service


Shipping Information

Delivery Options & Charges

Our shipping and processing charges cover the expenses we incur in processing your order, packing the purchased item(s), transportation and related overhead.

SHIPPING AND PROCESSING OPTIONS

Destination

Charge

Arrival
48 States/Standard Standard Charge 5 Business Days
48 States/Rush Add $15.00 to Standard Charge 2 Business Days
Alaska & Hawaii Add $10.00 to Standard Charge 5 Business Days
*U.S. Territories Add $10.00 to Standard Charge 10 to 15 Business Days
*APO/FPO Standard Charge 4 to 6 Weeks

*The standard charges cover Parcel Post Delivery.

STANDARD SHIPPING AND PROCESSING CHARGES

Order Total

Charge
Up to $15 $5.50
$15.01 – $25.00 $6.50
$25.01 – $35.00 $7.50
$35.01 – $45.00 $8.50
$45.01 – $55.00 $10.50
$55.01 – $75.00 $11.50
$75.01 – $95.00 $13.50
$95.01 – $150.00 $16.50
$150.01 and over add 11% of merchandise total

The above charges do not include surcharges that may apply to some items or to Rush Shipping.

Standard Shipping and Processing

  • Standard shipping charges are based on the merchandise total charge for each delivery address as detailed in the chart above.
  • Most items are shipped from our warehouse by UPS to arrive within five business days of our receiving your order.
  • Items can be shipped to a P.O. box. However, we regret that rush orders, extra large items and those shipped directly from the manufacturer cannot be sent to a P.O. box. Items shipped to a P.O. box will be sent via the U.S. Postal Service, and delivery may take longer.
  • Perishable items are shipped from the supplier to arrive within one week. We cannot ship perishable items outside the contiguous 48 states.
  • Custom-manufactured items shipped directly from the manufacturer arrive within one to two weeks.
  • Oversize items typically take longer to deliver and sometimes require special treatment White Glove Delivery as detailed below. We cannot ship certain heavy and oversize items outside the contiguous 48 states.
  • The standard charge applies to orders shipped to APO/FPO addresses. They will arrive within four to six weeks. See below for additional information.

Rush Shipping and Processing

  • For an additional charge of $15 per address, we can rush delivery to most destinations. This service is not available for some oversize items, items shipped directly from the supplier (including perishable and custom-manufactured items), out-of-stock items and items to be shipped outside the contiguous 48 states.
  • Rush orders received by 3:00 p.m. (Pacific time), Monday through Thursday, arrive in two business days; rush orders received Friday through Sunday will arrive the following Tuesday.

Special Shipping Services

White Glove Delivery

Extra-heavy furniture and selected other products require our White Glove Delivery: We'll call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material. (Please note that outdoor grills are not unpacked and require owner assembly.) The charge for this service, which is listed in parentheses after the item's price, is in addition to the standard delivery-processing rate.

Order Delay

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, and one of our sales associates will be happy to assist you.

Orders to Canada

At present, we cannot ship orders or mail catalogs to addresses in Canada. Customers with a Canadian billing address can order items to be delivered to a U.S. address by calling 405.717.6131. Our Canadian stores can ship select items to locations throughout Canada. To find your nearest Williams-Sonoma Store in Canada, use our Store Locator.

Orders to Foreign Countries

At present, we ship only within the United States, to its territories and to APO/FPO addresses.

Orders Placed from a Foreign Country

To place an order from a foreign country for delivery within the United States, please call Customer Service at 405.717.6131.

Orders to APO/FPO Addresses

When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB–64
  • Zip Code: 34049 (Actual Zip Code)
  • City: FPO (APO if APO)
  • State: AA or AE


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Whether you're placing an order, arranging a return or making an inquiry, you can count on the care center associates based at our U.S. call center for friendly, knowledgeable assistance.
1.877.812.6235