Shipping Information
All custom rugs will be shipped directly from the manufacturer and are not eligible for rush shipping. Please allow 4 to 6 weeks for delivery. Larger sizes are delivered by our White Glove Delivery Service; for White Glove Delivery, items are brought into your home and placed in the room of your choice. Delivery is by appointment, Monday – Saturday; our delivery service will call to arrange a day. Available in the 48 contiguous states. Please call 888.922.4108 for additional assistance.
Shipping Rates
With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items in your order can be delivered for a single flat rate. The exact shipping charges, are based on your shipping location and will be applied during checkout.
All items not shipped via unlimited flat-rate delivery fee will incur a shipping surcharge, but no additional delivery fees. All items not flagged by a shipping surcharge, are charged via our standard ship table. View Shipping Options and Charges.
Return Policy
At Williams Sonoma, we take great pride in the quality and craftsmanship of our products. Attention to design, materials, safety and construction are our priority. Upon receipt, please inspect your purchase and notify us of any damage; we will arrange for a prompt replacement.
Within 30 days, you may return most items for a refund of the merchandise value. An original receipt or gift receipt is required for all returns and exchanges. Returns with a gift receipt will be refunded in the form of a Merchandise Credit for the amount indicated on the gift receipt. Returns with original receipt will be refunded in the original form of payment, cash and check refunds over $100 will be issued as a company check (may take 14 business days from time of request). Please note that returned items must be in new condition.
We cannot accept returns on monogrammed, personalized, special-order items, custom upholstery, items shipped direct from the vendor or on items damaged through normal wear and tear. Final sale items ending in .97 or .99 cannot be returned.
Made to Order items, including custom rugs, Monogrammed/Personalized items and Final Sale items are non-returnable and cannot be cancelled once the order is placed.
For returns of items purchased from your Williams Sonoma Gift Registry, we will gladly provide a refund or exchange for the merchandise within 90 days of your event or within 90 days of purchase, whichever date is later. View Full Returns Policy.
