The Guarantee of Silpat Silicone Fabrics
The DEMARLE Lifetime Warranty
Demarle grants to consumers a Lifetime Warranty of "SILPAT" products (the "Products") delivered in the United States ("US") and purchased from the "www.fr.silpat.com" merchant site.
The Company DEMARLE guarantees against all defects in material or workmanship, all "SILPAT" products made of an alloy of fiberglass and silicone sold in the US.
The lifetime warranty corresponds to the 20-year life of the Products. This 20-year lifetime warranty begins to run from the date of purchase, subject to normal and domestic use of the product by the non-commercial Consumer (the "Consumer").
To benefit from the DEMARLE Lifetime Warranty, the Consumer must justify proof of purchase and have regularly implemented the guarantee within the deadlines and under the conditions of Article 3 of this Warranty.
Cases of Exclusion from the DEMARLE Lifetime Warranty
This Lifetime Warranty covers exclusively "SILPAT" products purchased and used, in accordance with the instructions for use printed on the product packaging and communicated on the company's website for domestic use by consumers and purchasers of "SILPAT mats."
It does not cover damage caused by:
- Misuse, negligence, non-compliance with instructions for use and maintenance or unauthorized modification or repair of the product.
- Abnormal use, misuse, tearing of the product caused by a knife or other utensil, even by simple negligence.
- Inadequate storage conditions: the canvas must be stored flat. Do not fold or place heavy objects on the canvas.
- A burn caused by exposure to heat or the flame or grill of the oven.
- Overheating (with temperatures higher than 428°F).
- Freezing/thawing of the mold in inadequate and brutal conditions, with temperatures lower than -40°F.
- Use of unsuitable cleaning products; the mats must be washed with a soft sponge and warm soapy water and air-dried.
- Stains, discoloration or scratches.
- Shocks or accidents.
- A modification made to the product, in case of repair by the Consumer.
- A transport problem.
- A professional or commercial use made while it is a sale to the Consumer.
This Lifetime Warranty benefits only the first purchaser of the Products. It is not transferable to a third party.
This Lifetime Warranty does not cover other products in the range, such as accessories, which benefit exclusively from the legal guarantees set out below.
The Implementation of the DEMARLE Lifetime Warranty
If you have any questions about the DEMARLE Lifetime Warranty, please contact the After-Sales Service department whose contact details are as follows:
- Mail: info@silpat.com.
- Phone number: 1.609.395.0219.
- Website: www.silpat.com, contacts section.
The product must be packed adequately so that it cannot be deteriorated during transportation, accompanied by the proof of purchase and your contact information given during the registration procedure on our site in accordance with our general conditions of sale, at the following address: (fr.silpat.com).
If the product is covered by the Lifetime Warranty terms:
- The Company will replace it with an identical product. If the product is no longer available, the Company will offer the buyer an equivalent product or refund the buyer the purchase price.
- The shipping costs will be reimbursed on proof and the return costs will be born by DEMARLE on presentation of the return slip.
