Shipping Information

HOLIDAY SHIPPING CUTOFFS - U.S., U.S. TERRITORIES, + APO/FPO

Halloween: October 31, 2017
SHIPPING ORDER TO BE DELIVERED BY
Standard Monogramming
Wednesday, October 25, 2017 2AM ET
Monday, October 30, 2017
Standard (3-Day Select) Wednesday, October 25, 2017 12PM ET Monday, October 30, 2017
Next Day Friday, October 27, 2017 9PM ET
Monday, October 30, 2017

FRONT DOOR DELIVERY - STANDARD AND NEXT DAY
Delivery fees do not include gift wrap or surcharges that may apply to some items.

ORDER TOTAL
STANDARD SHIPPING
5 Business Days
STANDARD SHIPPING
(AK, HI, and U.S. Territories)
NEXT DAY SHIPPING
(Contiguous 48 states only)
Up to $15
$5.99 $15.99 $23.49
$15.01-$25.00
$6.99 $16.99 $24.49
$25.01-$35.00
$7.99 $17.99 $25.49
$35.01-$45.00 $8.99 $18.99 $26.49
$45.01-$55.00 $10.99 $20.99
$28.49
$55.01-$75.00 $11.99 $21.99 $29.49
$75.01-$95.00 $13.99 $23.99 $31.49
$95.01-$150.00 $16.99 $26.99 $34.49
$150.01 and over add 11% of merchandise total
add 11% of merchandise total
add 11% of merchandise total + $17.50
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DELIVERY TYPE & LOCATION
ESTIMATED ARRIVAL
Next Day Delivery - Contiguous 48 states 1 business day
Standard - U.S. including AK and HI Up to 5 business days
Standard - U.S. Territories 10-15 business days
Standard - APO/FPO 4-6 weeks
service Get the Card >

CARDMEMBERS GET
FREE ONLINE SHIPPING

simply by using their
Williams-Sonoma Visa Card -
no minimum purchase required

 

*Terms and exclusions apply


STANDARD SHIPPING AND PROCESSING

Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Most products are shipped from our warehouses to arrive within 5 business days of our receiving your order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may arrive within 1 to 2 weeks, and items ordered together might not arrive in the same box. The standard shipping charges cover Parcel Post Delivery.

Delivery Surcharges
Items that are bulky, heavy, or of limited availability may have a delivery surcharge in addition to standard delivery and processing charges, but will not incur additional delivery fees.

Gift Card Shipping
For standard delivery (5-7 business days), shipping and processing charges are free.
For next day (1 business day), there is a charge of $8.50.
Next day orders received by 9am PT Monday - Friday will arrive next business day; orders placed after 12pm ET Friday - Sunday will arrive on Tuesday.

Alaska, Hawaii and U.S. Territories    
Items shipped to Alaska, Hawaii and U.S. Territories are delivered by UPS or USPS with an additional charge of $10. The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within 4 to 6 weeks. See below for information on how to ship to APO/FPO addresses.

Unlimited Flat Rate Furniture & Freight Delivery items and some heavy or oversized items cannot be shipped outside of the contiguous 48 states.

Perishable Items      
P
erishable items are shipped directly from the vendor to arrive within 1 to 2 weeks. Some perishable items incur an additional charge to guarantee perfect arrival. This might include specially insulated shippers and ice-gel packs to keep items cool until arrival. We cannot ship perishable items outside the contiguous 48 states or P.O. Boxes.   


NEXT DAY SHIPPING AND PROCESSING

For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Gift Card Only orders will have a Next Day charge of $8.50 per address.

If we receive your order by 9pm ET Monday - Thursday, you'll receive your order the next business day; orders placed Friday - Sunday will arrive the following Tuesday.

Note: Next Day Delivery service is not available for Unlimited Flat Rate Furniture & Freight Delivery items, some oversize items, out-of-stock items, items shipped directly from the manufacturer, Williams Sonoma Wine Club items, and items shipped outside the contiguous 48 states.


UNLIMITED FLAT RATE FURNITURE & FREIGHT DELIVERY

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by White Glove Delivery Service. Eligible items will show "Unlimited Flat Rate Delivery" on the product page. Chicken coops, stoves and select outdoor grills are not eligible for Unlimited Flat Rate Furniture & Freight Delivery.

The exact shipping charge is based on your shipping location. Shipping times vary by vendor. See shipping tab for more details. Your order will ship when all items in your order are available for delivery.

Flat Rate Map
BlankShippingTable

DISTANCE

CHARGE
(Order total up to $999)

CHARGE
(Order total $999.01 & over)

$129

$199

$299

$159

$259

$399

Local (0 - 99 miles)

Regional ( 100- 199 miles)

National (200 miles and up)

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TYPE OF ITEM
ESTIMATED ARRIVAL
White Glove - Special Order
6-8 weeks
White Glove - Quick Ship Item
2-4 weeks
White Glove - In Stock Item
7-10 days (metropolitan area)**
2-3 weeks (all other areas)


WHITE GLOVE DELIVERY

With White Glove Delivery, even large and hard-to-handle items are delivered with special care. The delivery service will call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material.

Please note: we cannot unpack and assemble outdoor patio structures, select grills, marble and stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

Special Order Items (usually upholstered furniture) -
                    Arrives in 6–8 weeks

In Stock Items (usually non-upholstered items and Quick Ship furniture) -
                    Arrives in 7–10 days in most metropolitan areas**
                    Arrives in 2–4 weeks in all other areas

**San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbia, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Delivery is by appointment Tuesday - Saturday in most major metropolitan areas, with Monday delivery available in some areas. Our delivery service will contact you to arrange a delivery date. Service to outlying areas may be restricted based on geographic location. White Glove Unlimited Delivery items cannot be shipped outside the contiguous 48 states. Please call Customer Service at 1.877.812.6235 for further delivery details.



ORDERS TO APO/FPO ADDRESSES

When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB-64
  • Zip Code: 12345 (Actual Zip Code)
  • City: FPO (APO if APO)
  • State: AA or AE


SHIPPING TO A P.O. BOX

We can ship most items to a P.O. Box. This excludes extra items and those shipped directly from our manufacturers. For more information please call 877.812.6235.


SHIPPING TO A DIFFERENT ADDRESS

To ship an item to an address other than your billing address, click on the "Ship to Different Address" link in the Shopping Cart for each item and update the recipient information.


ORDER DELAY

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, and one of our sales associates will be happy to assist you.


SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: Al*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point, which means title passes in California.


INTERNATIONAL SHIPPING INFORMATION


ORDERS TO CANADA

At present, we cannot ship orders or mail catalogs to addresses in Canada. Customers with a Canadian billing address can order items to be delivered to a U.S. address by calling 405.717.6131. Our Canadian stores can ship select items to locations throughout Canada. To find your nearest Williams Sonoma Store in Canada, use our Store Locator.


ORDERS TO PUERTO RICO

We now ship large furniture and oversized items to Puerto Rico, there will be an additional surcharge of $350 per order for delivery of furniture. When ordering online, your initial order total will not reflect this additional fee, however it will be included in your order confirmation and final charges once your order has been processed.


SHIPPING TO UNITED STATES FROM AN INTERNATIONAL LOCATION

We currently do not support the ability to place an order using an International billing address and a U.S. shipping address.


ESTIMATED DELIVERY TIMES

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart. Please note that any delays by your local customs authorities are not accounted for in the delivery quote. If you would like to learn more about shipping internationally, please visit our International FAQs.


TRACK YOUR INTERNATIONAL ORDER

To track an order placed through our international checkout provided by Borderfree, please use our International Order Tracking feature. Tracking information is available once your order leaves the U.S. hub.