Gift Card Terms and Conditions

Gift cards may be used for making purchases at stores in the United States & Puerto Rico, by phone or online with Williams-Sonoma, Pottery Barn, pottery barn kids, PBteen, and west elm. They may not be redeemed for cash or applied as payment to any account, unless required by law. Williams-Sonoma does not accept responsibility for cards lost, damaged or stolen, or any unauthorized use or resale of cards. Acceptance of a gift card constitutes acceptance of these terms and conditions, which may change at any time.

To place an order by phone, call 800.541.2233.

For balance inquiry by phone, call 800.846.9817.