Shipping + Processing

HOLIDAY SHIPPING CUTOFFS - U.S., U.S. TERRITORIES, + APO/FPO

Hanukkah: Saturday, December 24, 2016 (Begins at 6PM)
SHIPPING ORDER TO BE DELIVERED BY
Standard (3-Day Select)
Monday, December 26, 2016 10PM ET Friday, December 30, 2016
Standard Monogramming
Sunday, December 25, 2016 10PM ET Friday, December 30, 2016
Rush Monogramming Wednesday, December 28, 2016 10PM ET Friday, December 30, 2016
Next Day Thursday, December 29, 2016 10PM ET Friday, December 30, 2016
Christmas: Sunday, December 25, 2016
SHIPPING ORDER TO BE DELIVERED BY
Standard (3-Day Select)
Tuesday, December 20, 2016 5PM ET Friday, December 23, 2016
Standard Monogramming
Saturday, December 17, 2016 12AM ET Friday, December 23, 2016
Rush Monogramming Tuesday, December 20, 2016 10PM ET Friday, December 23, 2016
Next Day Thursday, December 22, 2016 9PM ET Friday, December 23, 2016

FRONT DOOR DELIVERY - STANDARD (3-DAY SELECT) AND NEXT DAY
Delivery fees do not include gift wrap or surcharges that may apply to some items.

Delivery Fees for Standard & Next Day
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Delivery Type & Location + Estimated Arrival
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UNLIMITED FLAT RATE FURNITURE & FREIGHT DELIVERY
An unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address.

Distance & Charge
Type of Item & Estimated Arrival


STANDARD (3-DAY SELECT) SHIPPING AND PROCESSING

Our shipping and processing fees cover processing your order, handling and packing the products you purchased, and delivering them to you. Most products are shipped from our warehouses to arrive within five business days of when you placed your order. If there is a delay, we will notify you by mail or email. Some items sent directly from our suppliers may arrive within one to two weeks, and items ordered together might not arrive in the same box. The standard shipping charges cover Parcel Post Delivery.

Delivery Surcharge
Items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges.

Gift Card Shipping
For standard delivery (5-7 business days), shipping and processing charges are free.
For next day (1 business day), there is a charge of $8.50.
Next day orders received by 9am PT Mon - Fri will arrive next business day; orders placed after 12pm ET Fri - Sun will arrive on Tues.


Alaska, Hawaii and U.S. Territories

Items shipped to Alaska, Hawaii and U.S. Territories are delivered by UPS or USPS with an additional charge of $10. The standard shipping charge applies to orders shipped to APO/FPO addresses and will arrive within four to six weeks. See below for information on how to ship to APO/FPO addresses.

Unlimited Flat Rate Furniture & Freight Delivery items and some heavy or oversized items cannot be shipped outside of the contiguous 48 states.

Perishable Items
Perishable items are shipped directly from the vendor to arrive within one to two weeks. Some perishable items incur an additional charge to guarantee perfect arrival. This might include specially insulated shippers and ice-gel packs to keep items cool until arrival. We cannot ship perishable items outside the contiguous 48 states.


NEXT DAY SHIPPING AND PROCESSING

For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Gift Card Only orders will have a Next Day charge of $8.50 per address.

If we receive your order by 9 p.m. EST Monday through Friday, you'll receive your order the next business day; orders placed Friday through the weekend will arrive the following Tuesday.

Note: Next Day Delivery service is not available for Unlimited Flat Rate Furniture & Freight Delivery items, some oversize items, out of stock items, items shipped directly from the manufacturer, Williams-Sonoma Wine Club items, and items shipped outside the contiguous 48 states.


UNLIMITED FLAT RATE FURNITURE & FREIGHT DELIVERY

With Unlimited Flat Rate Furniture & Freight Delivery, an unlimited number of eligible furniture and select non-furniture items can be delivered for a single flat rate, per shipping address. These items will be delivered by White Glove Delivery service providers. Eligible items will show "Unlimited Flat Rate Delivery" on the product page. Chicken coops, stoves and outdoor grills are not eligible for Unlimited Flat Rate Furniture & Freight Delivery.

The exact shipping charge is based on your shipping location. Shipping times vary by vendor. See shipping tab for more details. Your order will ship when all items in your order are available for delivery.


WHITE GLOVE DELIVERY

With White Glove Delivery, even large and hard-to-handle items are delivered with special care. The delivery service provider will call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material.

Please note, we cannot unpack and assemble outdoor patio structures, select grills, marble and stone sink consoles, lighting, mirrors, rugs, headboards attached to a metal frame and any items requiring home installation.

       Special Order Items (usually upholstered furniture) -
                    Arrives in 6
–8 weeks

       In Stock Items (usually non-upholstered items and Quick Ship furniture) -
                    Arrives in 7
–10 days in most metropolitan areas**
                    Arrives in 2
–4 weeks in all other areas

       **San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbia, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Delivery is by appointment Tuesday–Saturday in most major metropolitan areas, with Monday delivery available in some areas. Our delivery service will contact you to arrange a delivery date. Service to outlying areas may be restricted based on geographic location. White Glove Unlimited Delivery items cannot be shipped outside the contiguous 48 states. Please call Customer Service at 1.877.812.6235 for further delivery details.



ORDERS TO APO/FPO ADDRESSES

When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB-64
  • Zip Code: 12345 (Actual Zip Code)
  • City: FPO (APO if APO)
  • State: AA or AE


SHIPPING TO A P.O. BOX

We can ship most items to a P.O. Box. This excludes extra items and those shipped directly from our manufacturers. For more information please call 877.812.6235.


SHIPPING TO A DIFFERENT ADDRESS

To ship an item to an address other than your billing address, click on the "Ship to Different Address" link in the Shopping Cart for each item and update the recipient information.


ORDER DELAY

If you wish to place an order but delay its shipment to a later date, please do so through our Customer Service Center. Call 877.812.6235, and one of our sales associates will be happy to assist you.


SALES TAX

Sales tax on the merchandise total is charged for items shipped to the following states and US territories: Al*, AR*, AZ*, CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and US territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams-Sonoma DTC, Inc., and the local sales tax of the delivery destination is also charged. All sales shipped to Texas locations are made by Williams-Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point, which means title passes in California.


INTERNATIONAL SHIPPING INFORMATION

Christmas: Sunday, December 25, 2016
SHIPPING ORDER TO BE DELIVERED BY
CANADA
DHL Express Thursday, December 8, 2016 8PM ET (US) Friday, December 23, 2016
Canada Post Thursday, December 1, 2016 8PM ET (US) Friday, December 23, 2016
UNITED KINGDOM
DHL Express Wednesday, December 7, 2016 9PM ET (US) Friday, December 23, 2016
DHL Economy Monday, December 5, 2016 8PM ET (US) Friday, December 23, 2016
Standard Tuesday, November 29, 2016, 8PM ET (US) Friday, December 23, 2016
Postal Monday, November 21, 2016, 8PM ET (US) Friday, December 23, 2016
ALL OTHER COUNTRIES* Thursday, December 1, 2016, 8PM ET (US) Friday, December 23, 2016

Please note the above holiday shipping cutoffs do not apply to monogrammed items and furniture. Please visit our International FAQs page to view items ineligible for international shipping.


*The above holiday shipping cutoffs apply to most regions in Canada and the United Kingdom and other countries; however for certain international destinations,  you will be quoted a specific delivery promise during checkout based on the shipping methods available for the items in your shopping cart. For a complete list of countries we ship to, click here.

ORDERS TO CANADA

At present, we cannot ship orders or mail catalogs to addresses in Canada. Customers with a Canadian billing address can order items to be delivered to a U.S. address by calling 405.717.6131. Our Canadian stores can ship select items to locations throughout Canada. To find your nearest Williams-Sonoma Store in Canada, use our Store Locator.


ORDERS TO PUERTO RICO

We now ship large furniture and oversized items to Puerto Rico, there will be an additional surcharge of $350 per order for delivery of furniture. When ordering online, your initial order total will not reflect this additional fee, however it will be included in your order confirmation and final charges once your order has been processed.


SHIPPING TO UNITED STATES FROM AN INTERNATIONAL LOCATION

We currently do not support the ability to place an order using an International billing address and a U.S. shipping address.


ESTIMATED DELIVERY TIMES

You will be quoted a specific delivery promise during checkout that is based on your selected international destination and the shipping methods available for the items in your shopping cart. Please note that any delays by your local customs authorities are not accounted for in the delivery quote. If you would like to learn more about shipping internationally, please visit our International FAQs.


TRACK YOUR INTERNATIONAL ORDER

To track an order placed through our international checkout provided by Borderfree, please use our International Order Tracking feature. Tracking information is available once your order leaves the U.S. hub.

 

 

For all other requests, please visit customer service on our desktop site