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Learn More — Reserve Membership Program

Frequently Asked Questions:

Reserve Membership Information

How do I get Reserve membership?
How do I get free shipping?
My Reserve Shipping Membership expired. Can I renew it?
I'm signed up for Auto Renew. How do I know when my Reserve Shipping Membership expires?
Why aren't you selling Reserve Shipping Memberships anymore?
I'm a Williams-Sonoma Visa Cardmember. How do I get free shipping?

Reserve Membership Benefits

Can I use my Reserve Membership in Williams-Sonoma stores?
How are my Reserve Membership benefits applied to my purchase?
How do I access my Reserve Membership benefits when shopping online?
Can I use my Reserve Membership benefits on Registry Items?
Why didn't my item qualify for Reserve Shipping?
As a Williams-Sonoma Reserve Member, can I use my membership benefits to ship internationally?

Your Privacy

Will Williams-Sonoma sell or rent my email address information to other companies?
Can I join the Reserve Membership Program and be assured that I will not receive unwanted emails?
Can I opt out of receiving email or direct mail offers from Williams-Sonoma?

Your Member Account Information

Where can I find the expiration date for my Reserve Membership?
Can I change the email address that is associated with my Reserve Membership?
How do I get Reserve membership?
Effective January 1, 2014, the Williams-Sonoma Reserve program has been discontinued. Thank you for your membership. Customers can still get free standard shipping in one of two ways:
1. Make a qualifying purchase of $49 or more and use the code SHIP4FREE at checkout
2. Apply for the Williams-Sonoma Visa Signature Card. If approved, cardmembers get free standard shipping with no minimum purchase. Learn more at WSVisaCard.com.
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How do I get free shipping?
Williams-Sonoma offers free standard shipping on any order over $49 with use of the promo code SHIP4FREE. See $49 Free Shipping promotion terms & conditions for more details. Additionally, Williams-Sonoma Visa cardmembers receive free online shipping with the use of their Williams-Sonoma Visa Card. No minimum purchase required. To learn more or apply, visit www.WSVisaCard.com or call 866-483-9644.
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My Reserve Shipping Membership expired. Can I renew it?
Effective September 13, 2012, the sale of Reserve Shipping Memberships has been discontinued; therefore, membership is no longer eligible for renewal.
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I'm signed up for Auto Renew. How do I know when my Reserve Shipping Membership expires?
The auto renew functionality has been discontinued as of September 13, 2012; however your membership will remain active until your current expiration date. You can view your membership status and expiration date by signing into your account online and then clicking on "Williams-Sonoma Reserve" to review the terms of your membership.
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Why aren't you selling Reserve Shipping Memberships anymore?
In order to provide our customers with more value, we are offering free standard shipping on any order over $49. Please see above for information on how to receive free shipping.
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I'm a Williams-Sonoma Visa cardmember. How do I get free shipping?
Williams-Sonoma Visa cardmembers no longer need to enroll in the Reserve Program to get free online shipping. Simply log into your Williams-Sonoma account, shop, and use your Williams-Sonoma Visa Card when you check out. Free shipping will be applied automatically, no minimum purchase required. Exclusions apply
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Can I use my Reserve Membership in Williams-Sonoma stores?
The Williams-Sonoma Reserve Membership Program is an exclusive benefit for our online customers. It's applicable only to online purchases of eligible items and is not valid in stores.
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How are my Reserve Membership benefits applied to my purchase?
When you visit www.Williams-Sonoma.com and sign into your account, you will see which items on the website are eligible for Reserve Membership benefits. When you add those items to your shopping cart and proceed to checkout, you will see your reserve membership-based savings displayed both on the shipping page and payment page.
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How do I access my Reserve Membership Benefits when shopping online?
In order to access your Reserve Membership Benefits, you need to have an active Williams-Sonoma account that is associated with your Reserve Membership. Prior to checkout, you will need to sign into your account to ensure that your Reserve Membership benefits are applied to your order.
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Can I use my Reserve Membership benefits on Registry Items?
You can use your Reserve Membership benefits as a gift-giver when you are purchasing items from other people's registry lists. You can also use your Reserve Membership benefits as a Registrant on selections purchased from your Registry Completion Program.
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Why didn't my item qualify for Reserve Membership Shipping?
Due to the way they are shipped, certain items are not eligible for Reserve free shipping. These restrictions can be based on the item's size, weight or shipping point of origin.
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As a Williams-Sonoma Reserve Member, can I use my membership benefits to ship internationally?
No. You cannot use your Williams-Sonoma Reserve Membership benefits when shipping internationally. Your benefits only apply to orders that ship within the United States.
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Will Williams-Sonoma sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes. These include: confirming and tracking your order, subscription or registration, analyzing trends and statistics — or informing you of our new products, services, offers, etc. From time to time, we might establish a business relationship with other persons or entities — known as our Select Partners — whom we deem trustworthy and whose privacy policies are consistent with ours. In such cases we might share information, including personally identifiable information about you, that will enable these Select Partners to contact you regarding products and services that may be of interest to you.
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Can I join the Reserve Membership Program and be assured that I will not receive unwanted emails?
Yes. You can choose to opt out of receiving promotional communication from Williams-Sonoma. Please note that if you choose to do so, you'll miss out on Reserve Members-Only special offers and savings — exclusive benefits of the Reserve Membership Program.
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Can I opt out of receiving email offers from Williams-Sonoma?
Yes. When you enter your email address, you can click on the link "Email Options" below the field and choose to no longer receive promotional updates from Williams-Sonoma. Please note that, even if you remove your email address from our promotional list, you will still receive necessary email communications regarding important subjects such as the status of your orders or your Reserve Membership account.
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Where can I find the expiration date of my Reserve Membership?
You can view your Reserve Membership expiration date by signing into your account, then clicking on Reserve Membership Information.
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If I have an existing Williams-Sonoma account, can I use it to join the Reserve Membership Program?
Yes. You do not need to create a new account when joining the Reserve Membership Program. When you purchase the Reserve Membership Program, you will have the opportunity to sign into your existing account during checkout and request that it be associated with your Reserve Membership.
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