At Your Service

Whether you're shopping for yourself or choosing a gift, you can count on our U.S. call center associates for friendly, knowledgeable assistance. They'll be happy to help you make the best choice. 877.812.6235

Frequently Asked Questions

General FAQs

Shipping Information

What shipping and processing options are available?
Standard Shipping and Processing
Most products are shipped from our warehouses to arrive within five business days of when you placed your order. Some items sent directly from our suppliers may arrive within one to two weeks. Items that are bulky, heavy, or limited availability may have a delivery surcharge in addition to standard delivery and processing charges.

Next Day Shipping and Processing
For an extra charge of $17.50 per address, within the contiguous 48 states, we can arrange for rush delivery to most destinations. Gift Card Only orders will have a Next Day charge of $8.50 per address.

If we receive your order by 9pm EST Monday through Thursday, you'll receive your order the next business day; orders placed Friday through Sunday will arrive the following Tuesday.

Note: Next Day Delivery service is not available for White Glove Delivery items, some oversize items, out of stock items, items shipped directly from the manufacturer, Williams Sonoma Wine Club items, and items shipped outside the contiguous 48 states.
What are the shipping and processing fees?
The fees below do not include gift wrap or surcharges that may apply to some items.

Order Total


48 states
5 Business Days


U.S. Territories

Next Day

Contiguous 48
states only
Up to $15 $5.99 $15.99 $23.49
$15.01 – $25.00 $6.99 $16.99 $24.49
$25.01 – $35.00 $7.99 $17.99 $25.49
$35.01 – $45.00 $8.99 $18.99 $26.49
$45.01 – $55.00 $10.99 $20.99 $28.49
$55.01 – $75.00 $11.99 $21.99 $29.49
$75.01 – $95.00 $13.99 $23.99 $31.49
$95.01 – $150.00 $16.99 $26.99 $34.49
$150.01 and over add 11% of merchandise total add 11% of merchandise total add 11% of merchandise total
+ $17.50
When will my package arrive?
Shipping times vary by vendor. Visit the product’s shipping tab for more details. Your order will ship when all items in your order are available for delivery.
Can I ship an order to Alaska or Hawaii?
Items shipped to Alaska and Hawaii are delivered by UPS or USPS with an additional charge of $10. Next Day Shipping and White Glove Delivery are not available for Alaska and Hawaii.
Can I ship an order to an APO/FPO address?

Yes, for an additional charge of $10.
When entering an APO or FPO address, please follow this example:

  • Name: PO3 Chuck Williams
  • Address Line: Marine Division Sct 1
  • Address Line: USS Wisconsin BB–64
  • ZIP Code: 12345 (use actual zip code)
  • City: FPO (use "APO" if approriate)
  • State: AA or AE
How will my furniture be delivered and what services will be offered?
For White Glove items, we'll call you in advance to schedule a delivery time, then bring the item into your home, unpack and inspect it, perform simple assembly and dispose of all packaging material. Complete beds will be set up; headboards only will be unpacked, but not attached to existing bed frames.) Delivery is by appointment, Monday – Saturday; our delivery service will call to arrange a day. Available in the 48 contiguous states. Please call 888.922.4108 for additional assistance.

Special Order Items (usually upholstered furniture)
Arrives in 6-8 weeks

In Stock Items (usually non-upholstered items and Quick Ship furniture)
Arrives in 7-10 days in most metropolitan areas**
Arrives in 2-4 weeks in all other areas

** Metropolitan areas eligible for 7-10 day shipping: San Francisco, Los Angeles, Las Vegas, Denver, Phoenix, New York City, Baltimore, Boston, Dallas, Atlanta, Chicago, Detroit, Columbus, Cromwell, CT, Raleigh/Charlotte, NC, & Tampa/Ft. Myers/Orlando and Miami/Ft. Lauderdale, FL.

Delivery is by appointment Tuesday - Saturday in most major metropolitan areas, with Monday delivery available in some areas. Our delivery service will contact you to arrange a delivery date. Service to outlying areas may be restricted based on geographic location. White Glove Delivery items cannot be shipped outside the contiguous 48 states. Please call Customer Service at 1.877.812.6235 for further delivery details.
What items are ineligible for international shipping?

Williams Sonoma offers international shipping on most items. However, certain items are not eligible.

  • Oversized items or items requiring special handling, as denoted by “White Glove Delivery” on the product page.
  • Live botanicals, food products, perishable items and other items restricted from exporting.
  • Electric items intended for use in the United States and Canada and built to United States electrical standards.
  • Items with licensing restrictions.
  • Gift Cards.

Return Policy

What is Williams Sonoma's return policy?
If you are not completely satisfied with your purchase for any reason, please return it with your receipt within 30 days for an exchange, refund or merchandise credit. For details, see our Return Policy.
How do I return an item when I no longer have the return instructions?
We make every effort to simplify the return process. Please see our Return Policy for detailed instructions.


Can I ship to multiple addresses from a single order?
Yes. You can designate multiple recipients during the course of your shopping experience – and even include items from our Wedding & Gift Registry. At checkout, you will be prompted to enter a shipping address for each recipient. If you have an account with Williams Sonoma, you can save the recipients` addresses to expedite future transactions.
What forms of payment are accepted for online purchases?
We accept Visa, MasterCard, American Express and Discover Network credit cards.
How can I be sure that an item is in stock?
As you shop, we`ll let you know if an item you wish to purchase is on back order or no longer available. If the item is on back order, we'll tell you the date when it will be available for shipment. If an item becomes permanently out of stock after you`ve made your purchase, we`ll notify you by email.
How can I check the status of an order placed online?
If you provide your email address when placing your order, we'll notify you once your order has been shipped. Whether you placed your order over the Internet or by phone, you can check its shipping status online 24 hours after the order was placed by entering your order number and the zip code of your billing address. Click here to track your order online.

Or call 877.812.6235, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S).
Will you confirm receipt of my online order?
If you provide your email address when placing your order, you`ll receive a confirmation message within 24 hours.
How is sales tax calculated?
Sales tax on the merchandise total is charged for nonfood items shipped to the following states and U.S. territories: AL*, AR*, AZ* CA*, CO*, CT*, DC*, FL*, GA*, HI*, IA, ID, IL*, IN*, KS*, KY*, LA*, MA, MD*, ME*, MI*, MN*, MO*, MS*, NC*, ND*, NE*, NJ*, NM*, NV*, NY*, OH*, OK, PA*, RI*, SC*, SD*, TN*, TX*, UT, VA*, VT*, WA*, WI*, WV*, WY and Puerto Rico*. States and U.S. territories marked with an asterisk also collect taxes on shipping and processing charges. Except as otherwise noted, all sales are made by Williams Sonoma DTC, Inc. and the local sales tax of the delivery destination is also charged. Certain destinations require tax on food and candy. All sales shipped to Texas locations are made by Williams Sonoma DTC Texas, Inc., and the sales tax is based on the location where the order was received. Orders shipped to California locations are F.O.B. destination point which means title passes in California.
Are prices on the Web Site the same as prices in stores?
No. The prices displayed on our Web Site may differ from prices that are available in stores.
What is "Catalog Quick Shop"?
This feature allows you to place your order by catalog item number. Click "Catalog Quick Shop" on our home page or navigation bar. On the Catalog Quick Shop page, enter the item number. You can then make your purchase on the item`s product information page.
What is California Proposition 65, and how does it apply to the items you sell?
All of our dinnerware, glassware and other items used for serving food are tested to ensure that they meet FDA and California Proposition 65 requirements for lead and cadmium.

Like most fine porcelain dinnerware and crystal glasses, some of our Pickard dinnerware, Raynaud dinnerware, Riedel glassware and Waterford stemware are made using lead. In accordance with Proposition 65, we issue the following warning to our California customers: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."

In accordance with Proposition 65, when a ceramic glaze meets FDA standards but fails to meet the standards of Proposition 65, we issue the following warning to our California customers: "The materials used as colored decorations on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." If the interior or pouring lip of a serving vessel is finished with a glaze that contains lead, we issue the following warning: "Use of this product will expose you to lead and/or cadmium, chemicals known to the State of California to cause birth defects or other reproductive harm."
How do I specify a three-initial monogram?
A number of items in our collection can be customized with monogramming or personalization. Styles and character limitations vary, as detailed in the item`s description. Traditional-style three-initial monograms feature a slightly taller middle initial. For an individual, list the initials in the following order: first name, last name, middle name. For a couple's monogram, list the initials in this order: wife's first name, couple's last name, husband's first name. For modern-style monograms, in which all the letters are the same size, list an individual`s initials in the following order: first name, middle name, last name.

We regret that monogrammed and personalized items cannot be gift wrapped or returned.
Can Williams Sonoma assist my company with gift-giving and large orders?
Yes, our business-gift and incentives programs are designed to meet your needs year-round. Please call 800.838.2589 to speak with a sales associate or email us at if you would like more information.
Can you customize an item with a company logo?
Yes, many of the items in our business gift program can be embellished with a company logo. Please call 800.838.2589 or email us at and we'll be happy to assist you. Unfortunately, we do not currently provide this service for international orders.
Does Williams Sonoma sell gift cards in bulk quantity?
Yes, to purchase gift cards in excess of $5,000, please call 800.838.2589 or email for information about volume discounts.
How can I change or cancel my order?
To make a change or cancel your order, please contact Customer Service at 877.812.6235. Once your order has been placed, it cannot be cancelled for UPS deliveries because your order has been processed for a timely delivery. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear.
Can I save items in my shopping cart for purchase at a later date?
Yes. Items placed in your shopping cart and not purchased immediately will remain there for 30 days. Your saved shopping cart is accessible only via the computer that created it, unless you were logged into your Williams Sonoma account when items were added to your basket. You can access your saved shopping cart by logging back into your account on any computer for 30 days.
In order to add items to my saved shopping cart, do I need to sign in?
If you`re using the same computer, you will not have to sign in. But in order to gain access from a different computer, you must first log into your Williams Sonoma account.
Why is my saved shopping cart empty?
After 30 days, we remove any items saved in your shopping cart.
Why has the price of an item in my saved shopping cart changed from when I selected it?
Prices are subject to change due to temporary reductions as well as permanent increases. The current prices of items in your cart represent the price you will be charged.
How can I find more information about Williams Sonoma in Canada?
Please visit our Canadian Internet site at for the locations of our Canadian stores and to be notified of additional store openings in Canada.
Does Williams Sonoma offer coupons, coupons codes, rebates, promotions or other deals?
Yes, Williams Sonoma offers exceptional values on hundreds of favorite items every day. Be the first to shop our sales, special promotions, clearance offers and more.
Learn more about coupons, deals and promotions >.

Furniture Services

Are fabric swatches available?
To assist with your furniture selections, we offer complimentary fabric and wood swatches online, in stores, and through the catalog. Please call Customer Service at 888.922.4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S) for additional questions or to request a swatch. You may also request swatches online from any product page. Simply find the product you like, and then click on the Request Swatch link under its swatch area on the product page.
Can I order upholstered furniture in a fabric from a previous season?
The availability of fabrics from previous seasons is limited. Please call 888.922.4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S) to confirm availability.
What is the estimated time for delivery for furniture? How will it be delivered and what services will be offered?
Please allow 2-4 weeks for non-upholstered furniture delivery (6-8 weeks for Hickory Chair items) and 45 days for custom upholstery orders (60 days during the holiday season). Most furniture is delivered using our In-Home White-Glove delivery service, which includes unpacking, inspection, placement and the removal of all packing materials.
How do I measure for furniture?
1. Measure Your Space
  1. Before choosing furniture, consider the space it will occupy. Start by measuring the perimeter of the room and sketching a simple floor plan to plot the placement of furniture. Be sure to indicate all windows, doors, heating vents and existing furniture.
  2. Also consider lighting. Where are the electrical outlets in the room? Will you read in this chair? Will a table lamp sit on this dresser? Is there a wall sconce?
2. Confirm the Furniture Dimensions
  1. We provide the dimensions of each piece of furniture available to you online and in our catalog. By comparing the length x width x height dimensions, you can begin to visualize how a piece of furniture will fit in the available space.
3. Measure for Delivery
  1. After determining the measurements of your furniture selection, you will also want to consider delivery of this item. It's essential that it can pass through all entryways, elevators and stairways.
  2. Start by measuring the height and width of your entryways and elevator doors. If an item cannot fit straight through an entryway, consider the depth measurement to see if it would fit when angled or tilted.
  3. You will also want to ensure there is an unobstructed path inside your home. Consider the size of doorways from room to room as well as railings, banisters, ceiling fans, decorative moldings and interior walls that may pose an obstacle once inside the room.
4. Assistance
  1. If you need any assistance regarding furniture measurements or have additional questions about furniture items, please call Customer Service at 1-888-922-4108 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S).


Is the credit card information I submit secure?
Absolutely. Every step of the Williams Sonoma online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.
What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.
Will Williams Sonoma sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. From time to time, we might establish a business relationship with other persons or entities whom we deem trustworthy and whose privacy policies are consistent with ours. These are known as our Select Partners. In such cases we might share information, including personally identifiable information about you, that will enable such persons or entities to contact you regarding products and services that may be of interest to you.
What is Williams Sonoma`s privacy policy?
Williams Sonoma supports and adheres to the guidelines and practices adopted by the Direct Marketing Association`s "Privacy Promise to American Consumers." By honoring these restraints, we recognize that the consumer marketing information we maintain must be used responsibly, in beneficial ways and with respect to individual choice. We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers, (2) honor customers` requests not to share their information with other marketers and (3) honor customers` requests not to receive mail, telephone or other solicitations from Williams Sonoma.

From time to time we make portions of our customer mailing lists available to carefully screened companies. This may include your name and postal address, but never your email address or phone number. If you prefer that we not share your name with other companies, please call 877.812.6235, 6AM - 12AM (ET) 7 days a week, and an associate will help you. Click here to review our Privacy Policy in its entirety.
Do gift-givers need a password to access a gift registry online?
To ensure their privacy, some registrants require their family and friends to use a gift-giver password. If you select this option, you must advise your guests of the password. Regardless of which online guest-access option is selected, complete registry information is accessible in any Williams Sonoma store.
How does Williams Sonoma protect a registrant`s privacy online?
Your own password is required for creating or managing your registry. Your name(s) and the date and locale of the event are the only personal information provided to registry guests. Our access options include no guest access online, access by a password you provide to your guests, and full online access without a password.
Will a gift registrant`s personal information (address, telephone numbers, ship-to address, etc.) appear on the Internet site?
No. Only registrant names, event type, event date, city and state will be published. All ship-to addresses are secured within our system. Gifts are automatically shipped to the designated address before and after the event, unless otherwise specified by the gift-giver.
How do I enable JavaScript?
To shop Williams, you must enable JavaScript in your browser. Please follow the simple instructions below based on your browser type and version.

For Windows

Internet Explorer 6.0 and higher

  1. Click the Tools menu. (For Internet Explorer 7.0, click on the Tools button).
  2. Click Internet Options to open the Internet Options dialog box.
  3. Click the Security tab.
  4. Click the Internet symbol (a globe).
  5. Click the Custom Level button to open the Security Settings dialog box.
  6. In the Settings list, scroll down to Scripting.
  7. Under Active Scripting, click Enable so that a dot appears next to it.
  8. (If you are unsure about the other Security Settings, please check with your Network Administrator).
  9. Click OK to close the Security Settings dialog box.
  10. Click Yes in the Warning! Message box.
  11. Click OK to close the Internet Options dialog box.

Firefox 1.5 and higher

  1. On the Tools menu, click Options.
  2. Click on the Content icon.
  3. Check the box next to Enable JavaScript.
  4. Click OK.

For Mac

Safari 2.0 and higher

  1. Click Safari; then click Preferences.
  2. Click the Security icon.
  3. Under Web Content, check Enable JavaScript.
  4. Close the window.

Firefox 1.0 and higher

  1. Click on Firefox.
  2. Click on Preferences.
  3. Click on Web Features.
  4. Check Enable JavaScript.
  5. Click OK.

Gift Cards

Can I purchase or redeem a gift card online?
Yes. To order a gift card, click here. Using a gift card to make a purchase online is easy: At checkout, enter the 16-digit gift card number and the 8-digit PIN. The gift card value will automatically be applied to your merchandise total. If the purchase amount is less than the card value, the balance will remain on the card and can be applied to a future purchase.
How are gift cards shipped and what is the shipping and processing charge?
There is no shipping and processing charge for gift cards sent by first-class mail; please allow 7 to 10 business days for delivery. For two-day rush delivery, the shipping and processing charge is $6.50 per address.
How do I determine the remaining balance of a gift card?
To check a gift card's balance, click here.
Is there an expiration date for a gift card?
No, we invite you to make use of your gift card at your convenience.
What if I lose a gift card?
The Williams Sonoma gift card should be considered as cash. We cannot replace a lost or stolen gift card, except as required by law.
Can a gift card be exchanged for cash?
No, a gift card can be used only for purchases, except as required by law.
What is the St. Jude Holiday Gift Card?
As part of the St. Jude Thanks and Giving®campaign this holiday season, Williams Sonoma will be offering special giftcards featuring artwork by patients of St. Jude Children's Research Hospital®. Each time a customer purchases one of these gift cards valued at $50 or more in our stores, Williams Sonoma will make a $5 donation to St. Jude. You can also purchase a St. Jude eGift card online; Williams Sonoma will donate $5 to St. Jude for each eGift card purchase of $25 or more. Learn more about St. Jude at St. Jude Children's Research Hospital's name and logo are used with its permission, which in no way constitutes an endorsement, expressed or implied, of any product or company.

eGift Cards

How do the eGift Cards work?
Williams Sonoma eGift Cards can be purchased through by clicking on the eGift Card option. This will take you to our partner site-CashStar. To order the Williams Sonoma eGift Card, just choose the denomination and the card design or upload your own photo. Then enter the recipient's email address. Once the purchase has been completed, the eGift Card will be sent to the recipient within hours of purchase or on the date you choose. If lost, simply reprint the eGift Card. If stolen, contact CashStar Customer Support at 866.834.1462. Since this is a partner site, you will not be able to buy the eGift Card and other merchandise in the same transaction.

The eGift Card can be redeemed online or in our retail stores. Just like our plastic Gift Cards, there are no expiration dates or fees. eGift Cards are available in any dollar amount between $25 and $250.
How are eGift Cards different from plastic Gift Cards?
Plastic Gift Cards are sent to recipients via mail. eGift Cards are sent via e-mail and can be printed out and used hours after they're purchased. Both plastic and eGift Cards have no fees or expiration dates. They are both redeemable in stores and online.
How do I cancel the purchase of an eGift Card?
If you chose a delivery date that is in the future, you can cancel your purchase by contacting CashStar Customer Support at 866.834.1462. If the delivery date is today or in the past, your purchase cannot be cancelled.
Which credit cards do you accept?
We can accept VISA, Mastercard, American Express and Discover. The Williams Sonoma Credit Card cannot be accepted as payment for an eGift Card purchase because this site is operated Williams Sonoma's third party partner, Cash Star.
I want a printed eGift Card to present to someone as a gift. How can I accomplish this?
Simply personalize the eGift Card for your recipient, have it sent to yourself, and then print it. To do this, enter your own email address in the "Recipient Email" field, and check the box next to "This is for me." Enter your recipient's name and your own personal message on the Gift Card preview, and complete the transaction normally. You will receive an eGift Card alert via email. Follow the instructions in the message to retrieve your eGift Card, and then click "Print this page." The resulting printout may be presented as a gift to the recipient, and may be redeemed online or in our retail stores.
Can I purchase an eGift Card with other Williams Sonoma merchandise in the same transaction?
No. The purchase of an eGift Card is operated by Williams Sonoma's third party partner, Cash Star. To buy Williams Sonoma merchandise, you will need to go to williams and make the merchandise purchase in a separate transaction.
What exactly does the recipient receive when I send an eGift Card?
On the delivery date you choose, a message is sent to the recipient informing them of your gift, with a link to retrieve it online. The link in the email goes to a page showing the eGift Card you created (the design you selected, with your recipient's name and your personalized message), its value and code number. The page also gives simple instructions for redeeming the the eGift Card.
How do I know the recipient actually received the eGift Card I sent them?
You will receive an email confirming delivery and a message notifying you that the eGift Card has been viewed. If the eGift Card is not viewed within 15 days after delivery, you will receive a message with options for resolving the issue. You may also contact Cash Star Customer Support at 866.834.1462 with the order number from the email you received confirming your purchase, and we can tell you if the recipient viewed their eGift Card.
When does the eGift Card expire?
Like our plastic gift cards, there is no expiration date on your eGift Card. We recommend that you redeem it soon after you receive it, so you don't forget.
How do I check my eGift Card balance?
To check your eGift Card balance, go to and click on Gift Cards or click here.
Can I return the eGift Card?
You may not return or cancel your Williams Sonoma eGift Card after it is received. Purchasers who wish to cancel an eGift Card purchase order prior to its delivery to a recipient should contact Cash Star Customer Support at 866.834.1462 prior to the delivery date selected during the purchase process.

If you return merchandise originally purchased with an eGift Card, any refund will be issued in the form of a merchandise credit that may be used online or at any Williams Sonoma store.
Is my order secure?
All personal and financial information is transmitted using the https protocol over a Secure Sockets Layer (SSL), utilizing state-of-the-art technology for consumer protection. Behind the scenes, your Web browser is sending all personal and financial information over SSL. The eGift Card purchase process is fully PCI compliant. If you have any questions or concerns, please contact CashStar Customer Support at 866.834.1462.
What if I lose my eGift Card?
Your eGift Card has cash value and should be safeguarded as such. If you misplaced your eGift Card, you can reprint it if you bookmarked it in your browser or click on the link in the original email. If your eGift Card was lost or stolen, contact Cash Star immediately at 866.834.1462. If your eGift Card has not been redeemed or has some remaining value, we can cancel the original and reissue a new eGift Card to you for the remaining value.

Product Reviews

How do I submit a rating and a review for a product?
Thank you for taking the time to review products that you've purchased from Williams Sonoma. To write a review, go to the product page and click "Write a Review." Then sign in by typing your email address and a nickname. (Although your nickname will appear, your email address will not appear online; we request it in the event we need to contact you with questions about your review.) Click to rate the item from 1 to 5 (one is the lowest rating and five is the highest). Note whether or not you recommend this product to other customers. Then write your comments regarding its quality, performance and ease of use. Please be as specific as possible in describing what you did or did not like about the product. Preview and approve your review, then click "Submit."
When will my rating and review appear online?
It may take 3 to 5 business days before approved reviews appear on the site.

We reserve the right to withhold reviews that include:

  • Obscenity, discriminatory language or wording inappropriate to a public forum.
  • Advertisements, spam content or references to other online sites, offers or products.
  • Contact information, including email addresses, URLs, phone numbers or addresses.
  • Comments that are critical of other posted reviews or their authors.

Store Information

How do I check a store's hours?
Please call the store directly to confirm store hours. To find the phone number for your nearest Williams Sonoma store, use our Store Locator.
Where can I find information about cooking classes and other store events?
There are more than 250 stores across the U.S. and Canada, each with its own schedule of special events and cooking classes. To learn more about our in-store classes and demonstrations, please see our Store Events.

Registry FAQs

Create or Manage A Registry

How can I register for gifts with Williams Sonoma?
It's easy. Simply visit our Internet site or one of our stores.

To register online, click "Create Your Registry" to begin. If registering in one of our stores, we recommend calling ahead to schedule an appointment with a registry specialist. To find your nearest store, use our Store Locator.
When should I register?
We recommend registering three to four months before your wedding or other event. This allows family and friends enough time to purchase gifts for engagement parties and showers.
How do I let my family and friends know I've registered at Williams Sonoma?
Once you've created your registry online, click "Manage Registry" to request registry announcement cards to enclose with shower or wedding invitations. These cards are also available at our stores, or you can order a supply by calling 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S). You may also email your friends and family your registry information: from your registry list, click "Email Registry."
Do you offer gift registry in Canada?
Yes! We offer registry creation in any of our Canadian stores. We are currently unable to provide online registry creation to registrants with addresses outside the United States. Canadian registries may be viewed and printed online, however purchases must be made at our Canadian stores or by calling Williams Sonoma Customer Care at 800.541.0015.
Can residents of Canada register online?
At present, we are unable to provide this service to registrants with addresses outside the United States.
How do I know which items to include in my registry?
To help you get started, we've collected detailed information and inspiration for equipping your first kitchen in an 80-page registry guide. Pick up a copy at your nearest store or view our Registry Guide online. You can also click the "Manage Registry" link to find top registry suggestions for each category and access your registry checklist.
What product information is provided on the Williams Sonoma website?
You'll find comprehensive information about each item that appears in our online registry assortment, including materials, dimensions and recommended care. Charts make it easy to compare collections of cookware and cutlery side by side to determine the ones that will best meet your needs.
Can I make changes to my registry after I've created it?
Yes, you can access your registry via the Internet, by phone and at any Williams Sonoma store to add or delete products, and change quantities.
Will I be notified if items on my registry have been discontinued?
If you provided an email address, we'll notify you by email if items on your registry have been discontinued.
How long do registries stay active?
Your registry will remain active online and in our stores for one year after the date of your event.
I forgot my password. What should I do?
If you've forgotten the password to your account, you can reset your password here. If you've created a Guest Access Code for your guests, you can view it when you select "Registry Privacy Settings" on the Manage Your Registry page. If you created your Registry before March 2013 and need to link your Registry to your Williams Sonoma account, please review how to link my registry to a Williams Sonoma account. If you need more assistance, please call 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S), or visit a Williams Sonoma store.
How do I link my registry to a Williams Sonoma Account?
We've made some enhancements to the Williams Sonoma Registry that make it easier for you to shop online using a Williams Sonoma account and manage your registry at the same time. To take advantage of these features, you will need to either create a new registry login or link your Williams Sonoma Registry to an existing Williams Sonoma online account. Click here to link your registry to a Williams Sonoma account. If you've forgotten your old password and provided an email address when you originally created your registry, we will send your registry password to that email address. If you did not provide an email address, you can get password assistance by calling 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S) or by visiting a Williams Sonoma store.

Registry Purchases

Where can gifts from my registry be purchased?
Gifts from your registry can be purchased online, in our stores and by calling 800.541.0015.
I have guests coming from outside the United States. Where can they purchase gift from my registry?
U.S. and Canadian registries are viewable from the U.S. and Canadian websites. However, the Williams Sonoma website cannot currently process transactions using an international address to make a registry purchase. The International Team at our Care Center will be happy to place the registry order over the phone at 405.717.6131 (open 8AM – 12AM ET).

Gift Givers will need to able to communicate, in English, the name of the registrant they are shopping for and the item they wish to purchase.
Are there any items that can't be added to a registry?
Most Williams Sonoma products can be added to a Williams Sonoma Wedding & Gift registry. However, certain items are not available to registrants and gift givers, including but not limited to:

  • Oversized and heavy items requiring special handling through White Glove Delivery.
  • Fresh food products, live botanicals and other perishables.
  • Select seasonal and sale items available in limited quantities.
How often are registry records updated online?
Your registry is updated within 24 hours after an order is placed online and within 48 hours after an item is purchased in one of our stores.
How do I know that an item has been purchased from my registry?
When someone purchases an item from your registry online or by phone, the purchase will be noted on your registry list when the item is shipped. For store purchases, the store associate updates your registry to reflect the purchase.

To view all purchases, click Manage Your Registry or review your Thank-You Note Manager to see the names of the gift-givers.


Does Williams Sonoma have a completion program?
In the month following your event, you'll receive an email invitation to participate in our Completion Program, which allows you to receive a 10% discount on items remaining on your registry list as well as on any new items you choose to add. This discount applies to unlimited online, in-store or telephone purchases for up to six months after your event date.
How do I make purchases to complete my registry?
To complete your registry online and receive your 10% completion discount, follow these steps: Click "Manage Your Registry," sign in, select "Completion Program" and then "Redeem Discount." Then add unpurchased registry items to your shopping cart along with any other products you'd like from You'll receive the 10% discount automatically at checkout. Repeat these steps to apply your discount to unlimited purchases for up to six months after your event date. The discount is also available in our stores or by calling 800.541.0015

The Knot

What is The Knot?
The Knot is an Internet site that helps couples plan their wedding. Williams Sonoma's partnership with The Knot allows access to your registry from The Knot (only the registrant names can be viewed on The Knot site.) Access is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, click "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."
Can gift-givers access my registry through The Knot?
Subject to the privacy options selected at the time of registry creation, Williams Sonoma registries can be found by searching for the registrant's last name at The Knot. Access by The Knot visitors is subject to any privacy options that the registrant established when the registry was created. To view your privacy settings, click "Manage your Registry" and select "Registry Privacy Settings" under "My Profile."
Can a gift-giver make a purchase from my Williams Sonoma registry at The Knot?
A gift-giver can locate your registry at The Knot, but clicking "Williams Sonoma" will direct them to the Williams Sonoma Internet site, where the purchase will be transacted.
How can I remove my registry from
If you prefer not to have your registry included on this site, please call 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S).

Gift Giving FAQs

Where can I purchase gifts from Williams Sonoma's Wedding & Gift Registry?
Gifts can be purchased online from our Internet site, in person at our stores or by calling 800.541.0015, 8AM to 12AM ET, seven days a week.
As an International resident, can I order items from the Williams Sonoma gift registry for delivery within the United States?
U.S. and Canadian registries are viewable from the U.S. and Canadian websites. However, the Williams Sonoma website cannot currently process transactions using an international address to make a registry purchase. The International Team at our Care Center will be happy to place the registry order over the phone at 405.717.6131 (open 8AM – 12AM ET).

Gift Givers will need to able to communicate, in English, the name of the registrant they are shopping for and the item they wish to purchase.
To whom will a registry gift be shipped?
Our registrants indicated their shipping preferences when they registered. Your gift will be shipped directly to the address specified by the registrants unless you indicate "Ship to Other" Or if you prefer to deliver the gift in person, you have the option of entering your own ship-to address during checkout.
How do I find out if someone is registered with Williams Sonoma?
To search for a registry online, simply click Find a Registry.

You can also call 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S), or visit the registry kiosk at any Williams Sonoma store.
I am unable to locate or access a known registry online. What should I do?
For privacy reasons, some registrants choose to limit access to their online registry. If you cannot gain access to a registry, please call 800.541.0015, 8AM to 12AM ET (M-F), 9AM to 9PM ET (S, S), or contact any Williams Sonoma store.
If I am purchasing a gift, do I need a password to access a registry?
Some registrants choose to provide family and friends with a gift-giver password. Registrants must advise gift-givers of this password in order for them to gain access to the registry online.
I forgot the gift-giver password. What should I do?
Please contact the registrant directly. To protect our registrants' privacy, Williams Sonoma discloses password information only to the registrants.
Can I select a gift for a registrant from merchandise not included on their registry list?
Yes. We recommend first browsing the registrant`s list. For a selection of special items outside the registry, click "Gift Ideas" at the top of the page. To shop the entire Williams Sonoma assortment, use "Search" to locate items by keyword or by clicking "Shop" to browse by category.
Is a card enclosed with gifts purchased online?
When you check out, you'll have the option of typing in a personal message that will be included with the gift.
Do you gift wrap items purchased from the Wedding & Gift Registry?
Registry gifts will be wrapped in our blue-colored Williams Sonoma gift paper, trimmed with an ivory grosgrain ribbon. The gift-wrap option appears at checkout. (We regret that extra-large items and those shipped directly from the vendor cannot be gift wrapped.)
How long does a registry remain active?
You can access a gift registry online and in our stores for one year after the date of the event.
How can I purchase gifts from a registry created in Canada?
Registry services are available in every Williams Sonoma store in Canada. To make a purchase from a Canadian registry, please visit or contact one of our Williams Sonoma stores in Canada. Canadian registries are viewable online and you can print them out for easy reference.

International FAQs

Ordering & Shipping

Can my order be delivered internationally?
Yes. Through our partnership with Borderfree, we are pleased to provide an enhanced international shopping experience for customers in various countries. Through Borderfree, we present product prices in the international currency of our customer's choice and a guaranteed order total. For a list of available shipping countries and shopping currencies, please visit our international landing page.
What items are ineligible for international shipping?
Williams Sonoma offers international shipping on most items. However, certain items are not eligible.
  • Oversized items or items requiring special handling as denoted by a flat-rate delivery fee after the item price.
  • Hazardous materials, live botanicals, aerosols, food products, perishable items and other items restricted from exporting.
  • Electric items intended for use in the United States and Canada and built to United States electrical standards.
  • Items with licensing restrictions.
  • Gift Cards.
  • Williams Sonoma Reserve membership.
How will I know how much my order will cost?
After you've added items to your basket and clicked on the checkout button, Borderfree will calculate and display a guaranteed order total in your preferred currency — including all shipping costs from our warehouse(s) in the U.S. to your selected international destination, and any applicable duties and taxes imposed by the customs and revenue authorities in the destination country.
Are there any additional costs that will be due upon receipt of my order?
No. When you use the Borderfree global checkout, you will be given a guaranteed order total in your preferred currency. The order total presented will be the exact amount that you will be billed by Borderfree. There will never be any additional costs billed upon delivery or due as C.O.D. charges.
What currencies does Borderfree support?
Currently, Borderfree supports billing in over 40 global currencies, with more being added on an ongoing basis. Click here to view and select from a list of our supported currencies. Once you confirm your preferences, you will be able to see product prices in your selected currency.
I live in the U.S. Can I use Borderfree to ship an order internationally but pay in U.S. Dollars (USD)?
Yes. You can ship internationally using a U.S. billing address and a U.S. credit card (Visa or MasterCard). This also works if you're an American traveling or living abroad.
What payment options does Borderfree support?
Currently, Borderfree supports Visa and MasterCard for all international orders. American Express is accepted for orders purchased in US Dollar, Australian Dollar, British Pound, Canadian Dollar and European Euro. In China we also accept China Union Pay.
How much does international shipping cost?
International shipping is calculated using a number of factors, including the number of items you are purchasing, the weight of the items, and the destination country/region.
When am I billed and what will my credit card statement say?
Your credit card will be billed by Borderfree when your package is shipped to its final international destination. "51*Williams Sonoma" will appear on your credit card statement.
How much duty and taxes are charged on international orders?
Duty (or customs tariffs) is set by the destination country's customs authorities and is based on a combination of the country of origin or manufacturing of the goods being purchased, and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries Borderfree supports. Value Added Tax (VAT) rates are set by the destination country. You will be able to view the guaranteed total amount of applicable duty and tax/VAT for your order within the Borderfree global checkout.
Do you ship to U.S. military addresses (APO/FPO)?
Orders shipping to U.S. military addresses should go through our domestic checkout, as they are not subject to the same costs and logistics flows as other international orders. To do this, you should shop as if shipping to an address within the U.S.
I live outside of the U.S. Can I use Borderfree to ship to a U.S. address?
All international orders must have a ship-to destination outside of the United States. We cannot support customers with international billing addresses shipping to U.S. addresses. To place an order from a foreign country for delivery within the United States, please call Customer Service at 405.717.6131.
What countries can I ship to?

Americas: Antigua & Barbuda, Argentina, Aruba, Barbados, Belize, Bermuda, Bolivia, Brazil, Canada, Cayman Islands, Chile, Colombia, Costa Rica, Dominica, Dominican Republic, Ecuador, El Salvador, French Guinea, Grenada, Guadeloupe, Guatemala, Haiti, Honduras, Jamaica, Martinique, Mexico, Montserrat, Nicaragua, Panama, Paraguay, Peru, St. Kitts & Nevis, St. Lucia, Suriname, Trinidad & Tobago and Turks & Caicos Islands

Asia-Pacific: Australia, Bangladesh, Brunei, Cambodia, China, Hong Kong, India, Indonesia, Japan, Macau, Maldives, New Zealand, Pakistan, Philippines, Singapore, South Korea, Sri Lanka, Taiwan and Thailand

Europe: Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Reunion, Romania, Russian Federation, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine and United Kingdom

Middle East: Israel
Do you ship furniture items internationally?
Unfortunately, international shipping restrictions prevent us from shipping oversized items to some countries outside of the U.S. View details of what is ineligible.
How can I track my international order?
You can track the progress of your international package(s) here.
Who should I contact if I have questions regarding my order after I have made a purchase?
Please contact us at or +800 15005555 and Williams Sonoma will gladly be able to assist you with any questions regarding your international order.
Can I purchase or redeem international gift cards?
Unfortunately, we do not currently support the sale of gift cards to international customers or the redemption of gift cards for internationally-shipped orders.
What is your return policy for international orders?
If for any reason you are not satisfied with your purchase, please contact us at or +800 15005555 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency using the same exchange rate as your original order.

Williams Sonoma Credit Card FAQs

Williams Sonoma Credit Card Information

How can I apply for a Williams Sonoma Credit Card?
There are two easy ways to apply for a Williams Sonoma Credit Card: Apply Online, or visit any Williams Sonoma store within the United States. Comenity Bank issues Williams Sonoma Credit Card accounts.
What are the benefits of the Williams Sonoma Credit Card?
Earn 5% back in Rewards for every $1 spent at Williams Sonoma. Every time you earn $25 in Rewards, you will receive a $25 certificate to spend at Williams Sonoma. Additional benefits include: 20% off your first purchase, Free Standard Shipping, $20 Welcome Certificate, $25 Birthday Certificate and more. Plus, earn rewards even faster when approved for a Williams Sonoma Visa Credit Card. To learn more click here.
How do I manage my Williams Sonoma Credit Card Account?
To manage your Williams Sonoma Credit Card account click here. To manage your Williams Sonoma Visa Credit Card account, click here.