If you are not completely satisfied with a Williams-Sonoma purchase or gift for any reason, please return it for an exchange or merchandise credit; refund checks will be issued only for items purchased by cash. Refund checks are unavailable to registrants for registry gifts. You may return Williams-Sonoma merchandise at any Williams-Sonoma store or by mail. The following policies apply to all returns:

• Returns with the original purchase receipt will be exchanged or refunded in the original tender.
• Returns with a gift receipt, including gift-registry returns, will be exchanged or refunded for the value indicated on the gift receipt in the form of a merchandise credit.
• Returns without the original purchase receipt, including gift-registry returns, will be exchanged or refunded at the current selling price in the form of a merchandise credit.

Returns by Mail

To return an item by mail, please follow the instructions included in the shipping package:

• Complete the Return Form attached to the invoice or gift receipt that accompanied your Williams-Sonoma merchandise. In the appropriate box on the Return Form, indicate the reason for the return and the action to be taken, such as replacement or merchandise credit. Place the Return Form in the box with your merchandise. Be sure to tear off the top portion of the form and keep it for your records.
• If you do not have your original invoice or gift receipt, please include a letter with your returned merchandise that includes the following information:

Your name

Address

Phone number

Order number

Item name/description

Reason for return

Action to be taken (replacement or merchandise credit)



• Use the shipping carrier most convenient for you, and send the package to the following address, where your return will be processed according to your instructions:

Williams-Sonoma

4300 Concorde Road

Memphis, TN 38118

If you have any questions about our return policy, please call us at 877.812.6235.